‘APAC CIO Outlook’ Magazine Features Content from ‘Agile Transformation’ Book by Scott M. Graffius

BY SCOTT M. GRAFFIUS | ScottGraffius.com

Scott M Graffius Featured by APAC CIO Outlook - LR BLOG




Click here to download this article as a PDF.

APAC CIO Outlook magazine features content from Scott M. Graffius’ Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change in their June 2022 article on innovation and e-commerce. An excerpt is shown below.

Scott M Graffius Featured by APAC CIO Outlook - Look Inside

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About APAC CIO Outlook Magazine

APAC CIO Outlook is a digital and print magazine that provides a platform for CIOs, CTOs and other senior level IT buyers and decision makers along with CXOs of solution providers to share their experiences, wisdom, and advice with enterprise IT community of Asia-Pacific (APAC) countries. To learn more, visit https://www.apacciooutlook.com.

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About Scott M. Graffius

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Scott M. Graffius, PMP, CSP-SM, CSP-PO, CSM, CSPO, SFE, ITIL, LSSGB is an agile project management practitioner, consultant, multi award-winning author, and highly sought-after international keynote speaker. He has generated over $1.75 billion of business value in aggregate for the organizations he has served. Graffius is the CEO and Principal Consultant at Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™. Content from his books, talks, workshops, and more have been featured and used by businesses, professional associations, governments, and universities. Select examples include Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, U.S. Soccer Federation, Qantas, National Academy of Sciences, U.S. Department of Energy, U.S. National Park Service, New Zealand Ministry of Education, Yale University, Warsaw University of Technology, and others. Graffius has delighted audiences with dynamic and engaging talks and workshops on agile, project management, and technology leadership at 82 conferences and other events across 24 countries.

His full bio is available
here.

Connect with Scott on:



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About Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions

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Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive.

There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.

With clear and easy to follow step-by-step instructions,
Scott M. Graffius's award-winning Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions helps the reader:

  • Implement and use the most popular agile frameworkโ€•Scrum;
  • Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement; and
  • Support innovation and drive competitive advantage.

Hailed by Literary Titan as “the book highlights the versatility of Scrum beautifully.”

Winner of 17 first place awards.

Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.



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About
Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change

Scott_M_Graffius_Agile_Transformation_LR_1000x505

Thriving in today's marketplace frequently depends on making a transformation to become more agile. Those successful in the transition enjoy faster delivery speed and ROI, higher satisfaction, continuous improvement, and additional benefits.

Based on actual events,
Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change provides a quick (60-90 minute) read about a successful agile transformation at a multinational entertainment and media company, told from the author's perspective as an agile coach.

The award-winning book by
Scott M. Graffius is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.



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The short URL for this article is:
https://bit.ly/apac-cio



© Copyright 2023 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.





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The Protocol for Reporting an Error to an Author or Publisher

BY SCOTT M. GRAFFIUS | ScottGraffius.com

Scott M Graffius - Protocol for Reporting and Error  to an Author or Publisher - v2024 - LwRes


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This article covers what to do if you find an error in a book, scientific paper, or other publication. Including supporting information, it's organized into eight sections:

  • Introduction
  • How to Report an Error
  • A Real Example of Reporting an Error
  • What Happens After You Report an Error
  • Conclusion
  • Glossary of Terminology
  • References
  • How to Cite This Article

This article does not cover how to handle violation of copyrights or other intellectual property (IP) rights. For IP cases, it is recommended that you consult a qualified attorney.

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Introduction

Have you encountered a typo in a book or a factual error in a scientific paper? Errors, whether minor typos or significant inaccuracies, can compromise the credibility, readability, and utility of published works. However, you can make a difference. By reporting these errors to the author or publisher, you contribute to advancing the integrity and value of the respective information.

This article will equip you with information to report errors effectively, irrespective of the subject matter. From identifying the error and crafting a clear report to understanding what happens post-submission, each step is covered. Whether it's enhancing the experience for future readers or upholding the accuracy and integrity of scientific works, your vigilance and action in reporting errors plays a pivotal role.

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How to Report an Error

If you discover an error in a publication, here are the recommended steps for reporting it:

STEP 1: Is there a newer edition or update to the publication?

1A. Yes, there is a newer edition or update.

XXX 1A1. Is the error resolved in the newer edition or update?

XXX XXX 1A1A. If yes to 1A1, the error is resolved in the newer edition or update, then no further action is needed.

XXX XXX 1A1B. If no to 1A1, then go to STEP 2.

1B. If no, there is not a newer edition or update, then go to STEP 2.

STEP 2: Is there a publisher’s web page for the publication, or an author’s website which mentions the publication, or an errata/corrections list for the publication at any location (Google the publication’s title and "AND errata OR corrections")?

2A. Yes, there’s a publisher's web page for the publication, an author's website which mentions the publication, or an errata/corrections list for the publication at any location

XXX 2A1. Is the error referenced?

XXX XXX 2A1A. If yes to 2A1, then no further action is needed.

XXX XXX 2A1B. If no to 2A1, then go to STEP 3.

2B. If No, there is not a publisher's web page for the publication, or an author's website which mentions the publication, or an errata/corrections list for the publication at any location, then go to STEP 3.

STEP 3: Does the publication specify the process for reporting an error?

3A. If yes, the publication specifies the process for reporting an error, then follow it to report the error.

3B. If no, the publication does not specify the process for reporting an error, then go to STEP 4.

STEP 4: Does the publisher’s website or author’s website specify the process for reporting an error?

4A. If yes, the publisher’s website or author’s website specifies the process for reporting an error, then follow it to report the error.

4B. If no, neither the publisher’s website nor the author’s website specifies the process for reporting an error, then go to STEP 5.

STEP 5: Does the publication include an email address for the publisher or author?

5A. If yes, the publication includes an email address for the publisher or author, then use it to send an email with your report of the error.

5B. If no, the publication does not include an email address for the publisher or author, then go to STEP 6.

STEP 6: Does the publisher’s website or the author’s website include an email address?

6A. If yes, the publisher’s website or the author’s website includes an email address, then use it to send an email with your report of the error.

6B. If no, the publisher’s website or the author’s website does not include an email address, then go to STEP 7.

STEP 7: Can you find an email address for the publisher or author via other means (such as a Google search)?

7A. If yes, you found an email address for the publisher or author, then use it to send an email with your report of the error.

7B. If no, you could not find an email address for the publisher or author, then you may — or may not — want to contact the publisher or author via another method (such as a direct message on social media).

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Suggestions for reporting an error via email:

  • In the subject line of your email, note “Reporting an error in [name of publication]”
  • In the main part of your email, reiterate that you’re writing to report an error in [name of publication]. Specify the page number(s)/location(s) of the respective content and delineate the error or problem. Provide as many details are practical.
  • In the closing part of your email, note your email address (even if it’s the same email you used to send the report).

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A Real Example of Reporting an Error

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is the Project Management Institute’s flagship publication and is a fundamental resource for effective project management in any industry. The book is the global, gold standard for project management. The PMI released the seventh edition of the PMBOK Guide on August 1, 2021.

On November 4, 2021, Scott M. Graffius discovered that a factual error was introduced into the seventh edition of the
PMBOK Guide.

The PMI has a process to handle such problems. If/when errors are discovered, the PMI instructs individuals to share findings by completing the PMI Standards Program Comment Form and emailing it to the PMI. The form has two sections: Comment and Suggested Change. Graffius completed the form.

Here’s what Graffius wrote in the Comment section:
“Section 4.2.6.1 Tuckman Ladder includes: ‘Bruce Tuckman articulated the stages of team development as forming, storming, norming, and performing. Many people add a fifth stage, adjourning.’ The passage is misleading and incorrect. Here’s why. In 1965, Bruce Tuckman introduced his model inclusive of four stages: forming, storming, norming, and performing. (The source/citation: Tuckman, B. W. (1965). Developmental Sequence in Small Groups. Psychological Bulletin, 63: 384-399.) However, Tuckman subsequently discovered adjourning to be so important that he updated his own model in 1977 to include adjourning. (The source/citation: Tuckman, B. W., & Jensen, M. A. C. (1977). Stages of Small-Group Development Revisited. Group and Organizational Studies, 2 (4): 419- 427.) Tuckman says there are five stages: forming, storming, norming, performing, and adjourning. By not including that relevant, informative, and helpful fact — and instead vaguely saying ‘Many people add a fifth stage, adjourning.’ — the passage is misleading and incorrect.”

Here's what Graffius wrote in the Suggested Change section:
“For the reason detailed in the Comment section of this form, I suggest changing the passage from ‘Bruce Tuckman articulated the stages of team development as forming, storming, norming, and performing. Many people add a fifth stage, adjourning.’ to: ‘Bruce Tuckman articulated the stages of team development as forming, storming, norming, performing, and adjourning.’ or ‘Bruce Tuckman articulated the stages of team development as forming, storming, norming, performing, and adjourning. He introduced the first four stages in 1965, and he added the fifth stage when he updated his model in 1977.’”

The completed Standards Program Comment Form also included Graffius’ name and email address. He emailed the form to the PMI on November 4, 2021.

What happened next? The story is
here.

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What Happens After You Report an Error

Error handling varies by organization. Generally, excerpt for cases where a minor error is concerned, any necessary changes (such as updating the publication) will be accompanied by a post-publication notice, which will be linked to the original publication. These changes can take the form of a Correction notice, an Expression of Concern, a Retraction, or a Removal. The four forms are delineated next.

  1. Correction Notice. When a work is impacted by an error (or omission) but the scholarly integrity remains intact, a Correction Notice or similar communication will be issued. Some publishers classify errors as major or minor. With that bifurcation, major errors (such as missing text) are addressed by a Correction Notice, and minor errors (such as typos) are addressed by either a Correction Notice or another action — such as a footnote or other notation added to the publication detailing that the publication has been corrected.
  2. Expression of Concern. In certain cases, such as a protracted active investigation into potential research or publication misconduct, an Expression of Concern may be issued. At the conclusion of the investigation, a Correction Notice or Retraction may be disseminated.
  3. Retraction. Where a major error invalidates the academic integrity of the publication or where misconduct has taken place, a Retraction will be issued.
  4. Removal. In circumstances where problems cannot be handled via a Correction Notice or Retraction, a Removal will be performed. Note: This is rare.

Forms/notices may be called an erratum (plural: errata) or a corrigendum (plural: corrigenda). See the Glossary section of this article for details.

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Conclusion

This article provided information on how to report errors effectively. From identifying the problem and crafting a clear report to understanding what happens post-submission, this article shined a light on each step. Whether it's enhancing the experience for future readers or upholding the accuracy and integrity of scientific works, your vigilance and action in reporting errors plays a pivotal role.

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Glossary of Terminology

  • Addendum. Used for additional information that wasn't available at the time of publication but needs to be included for completeness.
  • Correction Notice. A broad term that can encompass any of the following scenarios. When a work is impacted by an error (or omission) but the scholarly integrity remains intact, a Correction Notice or similar communication will be issued. Some publishers classify errors as major or minor. With that bifurcation, major errors are addressed by a Correction Notice, and minor errors are addressed by either a Correction Notice or another action — such as a footnote or other notation added to the publication detailing that the publication has been corrected.
  • Corrigenda. See: Corrigendum.
  • Corrigendum. Singular: Corrigendum. Plural: Corrigenda. Formality: Corrigendum is a more formal term used to correct errors in books, journals, or other publications. Publication: A corrigendum is typically issued by the publisher as a separate notice that accompanies the original publication. Scope: It usually addresses significant errors that affect the overall content, such as factual inaccuracies, incorrect data, or major typos. Format: A corrigendum provides a clear description of the errors and the corrected information, usually including page numbers or sections where the corrections should be applied. Also see: Errata, Major Error, Minor Error.
  • Errata. Singular: Erratum. Plural: Errata. Formality: Errata is a more informal term used to indicate errors in books, articles, or other publications. Inclusion: Errata may be included directly in the publication itself, often as a list of corrections at the beginning or end of the book or article. Scope: It can address both minor and major errors. Format: Errata are usually presented as a list, highlighting the errors and providing the corrected information without the formal structure of a corrigendum. Also see: Corrigendum.
  • Erratum. See: Errata.
  • Factual Error. An inaccuracy in the information presented. Factual errors are usually considered to be major errors.
  • Formatting Error. Mistakes related to layout, style, or referencing. Formatting errors are usually considered to be minor errors.
  • Major Error. Major errors are errors or omissions (such as missing text) that can impact the interpretation of the publication but where the scholarly integrity of the work remains intact. Also see: Minor Error.
  • Minor Error. Minor errors are errors (such as typos or formatting errors) which do not impact the readers’ understanding of the content. Also see: Major Error.
  • Reader Report. In academic publishing, this refers to feedback provided by reviewers who identify errors or suggest improvements before publication.
  • Retraction. A retraction is a disavowal of a work. It's typically done when findings in the work are not considered trustworthy due to scientific misconduct or error — when a significant error invalidates the findings or conclusions, when the work is found to have plagiarized or infringed on the copyright of another work, or when the work is found to have violated ethical guidelines.
  • Typo. The term typo is short for typographical errors (e.g., spelling and grammar mistakes). Typos are classified as minor errors.

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References/Sources


  1. Alter, Alexandra (2019, September 22). It’s a Fact: Mistakes are Embarrassing the Publishing Industry. Available at: https://www.nytimes.com/2019/09/22/business/publishing-books-errors.html.
  2. American Psychological Association (2019, November). Correction Notices. Available at: https://apastyle.apa.org/style-grammar-guidelines/research-publication/correction-notices.
  3. Association for Computing Machinery (ACM) (2018, November 15). ACM Publications Policy on the Withdrawal, Correction, Retraction, and Removal of Works from ACM Publications and ACM DL. Available at: https://www.acm.org/publications/policies/retraction-policy.
  4. Cambridge University Press (n.d.). Publishing Ethics. Available at: https://www.cambridge.org/core/journals/flow/information/journal-policies/publishing-ethics.
  5. Committee on Publication Ethics (COPE) (n.d.). Post-Publication Discussions and Corrections. Available at: https://publicationethics.org/postpublication.
  6. Elsevier (n.d.). Policy and Best practice: Errata & Corrigenda. Available at: https://www.elsevier.com/editor/perk/policy-and-best-practice-errata-and-corrigenda.
  7. Emerald Publishing (n.d.). Article Withdrawal & Correction. Available at: https://www.emeraldgrouppublishing.com/publish-with-us/author-policies/article-withdrawal-correction.
  8. Faust, Jessica (2007, October 3). Typos and Errors After Publication. Available at: https://bookendsliterary.com/typos-and-errors-after-publication.
  9. Graffius, Scott M. (2021, November 10). An Error Was Introduced Into the Seventh Edition of 'A Guide to the Project Management Body of Knowledge (PMBOK)'. Available at: https://scottgraffius.com/blog/files/pmbok7.html.
  10. Idunn (n.d.). Publishing and Research Ethics Policy. Available at: https://www.idunn.no/info/publiseringsetikk.
  11. IEEE (n.d.). Publishing Ethics: Guidelines and Policies: Post-Publication Policies. Available at: https://books.ieeeauthorcenter.ieee.org/book-publishing-at-ieee/publishing-ethics/guidelines-and-policies/post-publication-policies.
  12. Institute for Operations Research and the Management Sciences (INFORMS) (n.d.). Guidelines for Ethical Behavior in Publishing. Available at: https://pubsonline.informs.org/page/opre/guidelines-for-ethical-behavior-in-publishing.
  13. IntechOpen (n.d.). Retraction and Correction Policy. Available at: https://www.intechopen.com/page/retraction-and-correction-policy.
  14. Marasoviฤ‡, Tea; Utrobiฤ‰iฤ‡, Ana; and Maruลiฤ‡, Ana (2018, March 31). Transparency of Retracting and Replacing Articles. The Lancet, 391 (10127): 1244-1245.
  15. Nature (n.d.). Editorial and Publishing Policies. Available at: https://www.nature.com/srep/journal-policies/editorial-policies.
  16. O’Reilly Media (n.d.). Errata for Java in a Nutshell. Available at: https://www.oreilly.com/catalog/errata.csp?isbn=0636920030775.
  17. Palgrave Macmillan (n.d.). Corrections and Retractions. Available at: https://www.palgrave.com/gp/editorial-policies/corrections-and-retractions.
  18. Pearson Education / InformIT (n.d.). Contact Us: Submit Errata. Available at: https://www.informit.com/about/contact_us/index.aspx?ContactUs_Topics_Partners_id=9d39709c-c911-4c96-ac2c-2c5a22d68ba9.
  19. Project Management Institute (PMI) (n.d.). PMI Standards Program Comment Form. Available at: https://www.pmi.org/-/media/pmi/documents/public/pdf/pmbok-standards/pmi-standards-program-comment-form.pdf.
  20. Project Management Institute (PMI) (n.d.). Standards Errata Sheets. Available at: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/errata-sheets.
  21. Public Library of Science (PLOS) (n.d.). Corrections, Expressions of Concern, and Retractions. Available at: https://journals.plos.org/plosone/s/corrections-and-retractions.
  22. SAE International (n.d.). ARINC Standard – Errata Report Template. Available at: https://wcm14.sae.org/site/binaries/content/assets/itc/content/arinc/errata-form.docx [note: selecting the link will download the file].
  23. Sage Publications (n.d.). Sage Corrections and Retractions Policy. Available at: https://us.sagepub.com/en-us/nam/sage-corrections-and-retractions-policy.
  24. Science Publishing Group (n.d.). Ethical Guidelines. Available at: https://www.sciencepublishinggroup.com/information/ethical-guidelines.
  25. Springer (n.d.). Editorial Policies: Corrections and Retractions. Available at: https://www.springer.com/gp/editorial-policies/corrections-and-retractions.
  26. Taylor & Francis (n.d.). Publishing Ethics for Journal Editors: FAQs. Available at: https://editorresources.taylorandfrancis.com/publishing-ethics-for-editors/publishing-ethics-faqs.
  27. Ubiquity Press (n.d.). Correction and Retraction Policy. Available at: https://ubiquitypress.com/site/corrections.
  28. Warner, Brooke (2019, April 26). How to Publish a Perfect Book. Available at: https://www.publishersweekly.com/pw/by-topic/authors/pw-select/article/79902-how-to-publish-a-perfect-book.html.
  29. Wiley (n.d.). Best Practice Guidelines on Research Integrity and Publishing Ethics. Available at: https://authorservices.wiley.com/ethics-guidelines/index.html.
  30. Wiley Author Services (n.d.). Wiley's Policy for Handling Retractions, Withdrawals, and Expressions of Concern. Available at: https://authorservices.wiley.com/ethics-guidelines/retractions-and-expressions-of-concern.html.
  31. World Intellectual Property Organization (WIPO) (n.d.). Managing Intellectual Property in the Book Publishing Industry. Available at: https://www.wipo.int/edocs/pubdocs/en/copyright/868/wipo_pub_868.pdf.

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How to Cite This Article

Graffius, Scott M. (2024, March 22). The Protocol for Reporting an Error to an Author or Publisher. Available at:
https://scottgraffius.com/blog/files/error-reporting.html. DOI: 10.13140/RG.2.2.18830.98883.

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Post-Publication Notes

After the article was published, Scott M. Graffius developed a
flowchart of the suggested steps for reporting an error. The flowchart is a draft and it is subject to change.

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About Scott M. Graffius

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Scott M. Graffius, PMP, SA, CSP-SM, CSP-PO, CSM, CSPO, ITIL, LSSGB is an agile project management practitioner, consultant, thinker, creator, multi-award-winning author, and international public speaker. Founder and CEO of Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™, he has generated over $1.9 billion for Global Fortune 500 businesses and other organizations he has served. Graffius and content from his books, talks, workshops, and more have been featured and used by Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, National Academy of Sciences, United States Department of Energy, Yale University, Tufts University, and others. He delights audiences with dynamic and engaging talks and workshops on agile project management, AI, Tech leadership, video game development, strategic alignment, the science of high performance teams, and more. To date, he's presented sessions at 89 conferences and other events across 25 countries.

His full bio is available
here.

Connect with Scott on:


Scott M Graffius on X - SG on X Design 2 - v Feb 7 2024 - LwRes


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About Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions

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Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive.

There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.

With clear and easy to follow step-by-step instructions,
Scott M. Graffius's award-winning Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions helps the reader:

  • Implement and use the most popular agile frameworkโ€•Scrum;
  • Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement; and
  • Support innovation and drive competitive advantage.

Hailed by Literary Titan as “the book highlights the versatility of Scrum beautifully.”

Winner of 17 first place awards.

Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.



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About
Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change

Scott_M_Graffius_Agile_Transformation_LR_1000x505

Thriving in today's marketplace frequently depends on making a transformation to become more agile. Those successful in the transition enjoy faster delivery speed and ROI, higher satisfaction, continuous improvement, and additional benefits.

Based on actual events,
Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change provides a quick (60-90 minute) read about a successful agile transformation at a multinational entertainment and media company, told from the author's perspective as an agile coach.

The award-winning book by
Scott M. Graffius is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.



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© Copyright 2024 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.


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