“Agile Scrum" Guide Nabs Silver Medal from Readers' Favorite International Book Awards

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Scott M. Graffius of Exceptional PPM and PMO Solutions™ had consulting engagements with a division of a global entertainment business. A fantastic agile transformation experience and result with that client was the inspiration for Scott's book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. This is an update on the book.

Agile Scrum won the silver medal in the Business/Finance category at the 2018 Readers' Favorite International Book Awards. A press release from Scott is located here and the news is presented below as well.

★★★★★

Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions
by Scott M. Graffius helps technical and non-technical teams develop and deliver products at astounding speed with rapid adaptation to change and continuous improvement which supports innovation and drives competitive advantage. Reactions to the book have been incredibly positive. The latest accolade comes from the 2018 Readers' Favorite International Book Awards (https://readersfavorite.com/2018-award-contest-winners.htm), which awarded Agile Scrum with the silver medal in the Business/Finance category. With thousands of entries ranging from New York Times bestsellers to works from first-time self-published authors, the program is one of the largest book competitions. Graffius will be presented with the silver medal on stage at a gala in Miami, Florida on Saturday, November 17, 2018.

About the Author

Scott M. Graffius, PMP, CSP, CSM, CSPO, ITIL, LSSGB is a project management expert, consultant, author, and international speaker. He is the Founder and CEO of Exceptional PPM and PMO Solutions
, a management consulting firm. Scott is a former vice president of project management with a publicly traded provider of diverse consumer products and services over the Internet. Before that, he ran and supervised the delivery of projects and programs in public and private organizations with businesses ranging from e-commerce to advanced technology products and services, retail, manufacturing, entertainment, and more. For more information on Scott, visit http://Exceptional-PMO.com/who_we_are/bio.

About the Book

  • Title: Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions
  • Author: Scott M. Graffius
  • Technical Editors: Chris Hare and Colin Giffen
  • Formats: Paperback and ebook, both in full color
  • Pub Date: April 5, 2016 (paperback), May 20, 2016 (ebook)
  • Publisher: CreateSpace (paperback), Amazon Digital Services (ebook)
  • Price: Paperback $34.99 US, ebook $19.99 US
  • Pages: 156
  • ISBN-13: 978-1533370242 (paperback)
  • ASIN: B01FZ0JIIY (ebook)
  • Channels: The paperback is available from Amazon in Canada, France, Germany, Italy, Spain, the United Kingdom, and the United States; other online and offline bookstores and retailers; distributors including Ingram and NACSCORP; libraries and academic institutions through Baker & Taylor; and certified resellers through CreateSpace Direct wholesale. The ebook is for sale through Amazon in Australia, Brazil, Canada, France, Germany, India, Italy, Japan, Mexico, the Netherlands, Spain, the United Kingdom, and the United States; and other channels.

A trailer, high-resolution images, reviews, a detailed list of awards and more are available at
https://AgileScrumGuide.com.

About Exceptional PPM and PMO Solutions

Exceptional PPM and PMO Solutions
(http://Exceptional-PMO.com) helps organizations achieve their strategic objectives and business initiatives via world-class project management. The firm provides expert advisory, training, and facilitative consulting services related to project, program, portfolio, and PMO management in agile, traditional, and hybrid development and delivery frameworks.


★★★★★


You're invited to review Scott's
bio, find out about his speaking engagements, and read articles in the blog.

You're also invited to connect with Scott on social. Like his page on
Facebook, follow him on Twitter, and connect with him on LinkedIn.

The website for his business—Exceptional PPM and PMO Solutions—is
http://Exceptional-PMO.com. The digital media kit for his award-winning book—Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions—is located at https://AgileScrumGuide.com.






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Agile Transformation at an Entertainment Company: Based on a True Story | Part One

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Agile Transformation at an Entertainment Company: Based on a True Story

Scott M. Graffius, CEO of Exceptional PPM and PMO Solutions™, helps companies achieve their strategic objectives and business initiatives through project management leadership. A fantastic agile transformation outcome with a client organization in the entertainment industry was the inspiration for Scott's award-winning book,
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. This is the story behind the book—told by Scott. Identifying details have been changed and certain elements have been excluded.

This article is the first installment of the eight-part story.

Part One: The Call

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The assistant to the executive vice president (EVP) of technology for a division of a global entertainment company contacted me by phone. I was told that I was referred by someone who knew me and thought I would be a good fit for contract work. A one-hour consultation with the EVP was scheduled for the next day. I then received an email with several attachments including a non-disclosure agreement which needed to be executed and brought to the meeting.

I brought the documents to the session. The EVP explained that his division of the company was experiencing an alarming trend of problems with project management. He reported that deliverables were not meeting expectations, there was a marked decline in satisfaction, and
this was characterized as "the straw that broke the camel's back"a highly skilled and very well-respected team member quit, citing the problems as her reason for departure.

After an hour with the EVP, we agreed to extend the meeting (initially, my complimentary consult) an additional hour (billable time). I learned that this division of the company previously used a traditional plan-driven/waterfall approach for development and delivery. The EVP explained that things worked reasonably well then and that they were "close enough" to being on-scope, on-budget, and on-time that team members and stakeholders were satisfied.

The EVP explained, however, that he wanted to adopt a model (Scrum) employed by some of the other divisions of the company. The EVP said that he conducted a search for a value-added reseller (VAR) to help his group move to agile. A VAR-partner of a popular software solution was selected, and the VAR transitioned the group to Scrum. Reportedly, very few problems surfaced during the VAR's contractual engagement, which ended two weeks into the first sprint (then, the duration for sprints was four weeks). Many problems surfaced subsequently, however. The VAR had been gone for two months at the time of my meeting with the EVP.

The EVP asked me to make things right. I explained that change depends on many people and multiple factors and that a specific end result could not be guaranteed. I suggested, however, that I'd be honored to work with his group in the first step
an assessmentwhich would help inform the subsequent work of foundational planning. The objectives of the assessment include working closely with the EVP, the Scrum Team and stakeholders to understand their goals—and the environment, roles and practices. He asked me when I could start. I asked him when he needed me, and he replied "immediately." I agreed to start the next day.

Agile Transformation at an Entertainment Company: Based on a True Story continues with Part Two: The Goals.

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★★★★★



A fantastic agile transformation experience and result with a client organization in the entertainment industry was the inspiration for Scott M. Graffius’ book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. It helps technical and non-technical teams develop and deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement—which supports innovation and drives competitive advantage. The book has garnered 17 first place awards from national and international competitions. Credit is shared with Chris Hare and Colin Giffen, the technical editors on the publication. Scott and Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions have been featured in Yahoo Finance, the Boston Herald, NBC WRAL, the Dallas Business Journal, the PM World Journal, Learning Solutions, Innovation Management, and additional media publications. A trailer, high-resolution images, reviews, a detailed list of awards, and more are in the digital media kit at https://AgileScrumGuide.com. The book is available at Amazon, Barnes & Noble, Strand Books, Harvard Book Store, Books-a-Million, The Booksmith, Hudson Booksellers, Savoy Bookshop & Café, Compass Books at SFO/Books Inc., Books & Books - Miami, University Press Books – Berkeley, and other retailers, distributors, and partners.


★★★★★


You're invited to review Scott's
bio, find out about his speaking engagements, and read additional articles in the blog.

You're also invited to connect with Scott on social. Like his page on
Facebook, follow him on Twitter, and connect with him on LinkedIn.

The website for his business—Exceptional PPM and PMO Solutions
—is http://Exceptional-PMO.com. The digital media kit for his award-winning book—Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions—is located at https://AgileScrumGuide.com.


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Agile Transformation at an Entertainment Company: Based on a True Story | Part Two

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Agile Transformation at an Entertainment Company: Based on a True Story

Scott M. Graffius, CEO of
Exceptional PPM and PMO Solutions™, helps companies achieve their strategic objectives and business initiatives through project management leadership. A fantastic agile transformation outcome with a client organization in the entertainment industry was the inspiration for Scott's award-winning book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. This is the story behind the book—told by Scott. Identifying details have been changed and certain elements have been excluded.

This article is the second installment of the eight-part story. If you haven't already read the first post, you can find it here:
Part One: The Call.

Part Two: The Goals

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Highlights related to the goals follow.

The executive vice president (EVP) identified his top three desired outcomes:

  • Accelerate the development and delivery of products and services—to be faster than the earlier baseline of 6-12 months,
  • Improve the satisfaction of the Scrum Team—to be the same or better than it was earlier with the traditional/waterfall approach, and
  • Improve the satisfaction of stakeholders—to also to be the same or better than it was earlier with the traditional/waterfall approach.

I individually met with and carefully listened to each member of the Scrum Team. There were recurring themes. We then met as a group and I asked them to identify their top two or three goals. They discussed the matter, voted, and decided on these:

  • Meet or exceed the expectations of management, and
  • Deliver valuable products.

I individually met with executives from different departments (the stakeholders). In every case, the they related that things were OK with the earlier traditional/waterfall approach, but that things were worse now. The stakeholders indicated that, with the earlier approach, someone on the project team worked with their group to gather requirements, and around 6-12 months later the results were deployed. However, it was reported that with the then-current approach, the projects' purpose and requirements were not understood, and that what was produced was unusable. The goals of the stakeholders were:

  • For them or their representatives to be as—or more—involved as earlier with the traditional/waterfall approach, and
  • Get a usable product as often as—or more frequently than—earlier with the traditional/waterfall approach.

Here's a recap of everyone's goals. The EVP wants the development and delivery of products and services to be faster than 6-12 months, improved satisfaction of the Scrum Team, and improved satisfaction of stakeholders. The Scrum Team wants to meet or exceed expectations of management, and deliver valuable products. The stakeholders want (themselves or via their representatives) to be more involved in requirements/user stories and get useable project-delivered products more frequently than every 6-12 months.

Everyone permitted their goals to be shared with others. After discussing the subject with the EVP, I wrote the goals on oversize paper and posted it in a common area proximate to the Scrum Team and accessible to the stakeholders.

Highlights on the environment, roles, and practices—primarily focused on the Scrum Team—follow.

Agile Transformation at an Entertainment Company: Based on a True Story continues with Part Three: The Environment.

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★★★★★



A fantastic agile transformation experience and result with a client organization in the entertainment industry was the inspiration for Scott M. Graffius’ book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. It helps technical and non-technical teams develop and deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement—which supports innovation and drives competitive advantage. The book has garnered 17 first place awards from national and international competitions. Credit is shared with Chris Hare and Colin Giffen, the technical editors on the publication. Scott and Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions have been featured in Yahoo Finance, the Boston Herald, NBC WRAL, the Dallas Business Journal, the PM World Journal, Learning Solutions, Innovation Management, and additional media publications. A trailer, high-resolution images, reviews, a detailed list of awards, and more are in the digital media kit at https://AgileScrumGuide.com. The book is available at Amazon, Barnes & Noble, Strand Books, Harvard Book Store, Books-a-Million, The Booksmith, Hudson Booksellers, Savoy Bookshop & Café, Compass Books at SFO/Books Inc., Books & Books - Miami, University Press Books – Berkeley, and other retailers, distributors, and partners.


★★★★★


You're invited to review Scott's
bio, find out about his speaking engagements, and read additional articles in the blog.

You're also invited to connect with Scott on social. Like his page on
Facebook, follow him on Twitter, and connect with him on LinkedIn.

The website for his business—Exceptional PPM and PMO Solutions
—is http://Exceptional-PMO.com. The digital media kit for his award-winning book—Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions—is located at https://AgileScrumGuide.com.


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Agile Transformation at an Entertainment Company: Based on a True Story | Part Three

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Agile Transformation at an Entertainment Company: Based on a True Story

Scott M. Graffius, CEO of
Exceptional PPM and PMO Solutions™, helps companies achieve their strategic objectives and business initiatives through project management leadership. A fantastic agile transformation outcome with a client organization in the entertainment industry was the inspiration for Scott's award-winning book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. This is the story behind the book—told by Scott. Identifying details have been changed and certain elements have been excluded.

This article is the third installment of the eight-part story. If you haven't already read the earlier parts, you can find them here:


Part Three: The Environment

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Highlights on the environment including roles and practices
primarily focused on the Scrum Teamfollow.

I learned that the Scrum Team was composed of 16 people: one Scrum Master, one Product Owner, and 14 Development Team members. Both the Scrum Master and the Product Owner explained that they were familiar with agile, but that they had no prior work experience with agile/Scrum and no related training—except for what was provided by the value-added reseller (VAR). The Development Team consisted of 14 people: a technical architect, a UI designer, a business analyst, seven developers, three testers, and a technical writer. Eleven of the 14 members of the Development Team had no prior work experience with agile/Scrum and no related training—except for what was provided by the VAR. Of the 16 people on the Scrum Team, 15 were local (at an office in the greater Los Angeles area), and one
the Product Ownerwas based out of her office in Paris, France.

Of the 16 people on the Scrum Team, two
the Scrum Master and the Product Ownerwere full time on the project. All of the others were allocated about 50% on the project.

I was given a copy of the training binder left by the VAR. I was told that the contents—about 500 pages—reflected the totality of the training and reference material. The training session, led by the VAR, was attended by the Scrum Master and the all of the Development Team members. The executive vice president (EVP) attended portions. The Product Owner attended portions, listening by phone. The first page in the binder covered the Agile Manifesto, the second page was a two-column table which compared and contrasted waterfall and Scrum (e.g., waterfall freezes scope, Scrum freezes schedule), and the third page showed success rates of waterfall vs. Scrum (e.g., 29% of waterfall projects fail vs. 9% of agile projects). The remaining pages provided information about the VAR company and detailed instructions on how to use their software product. That constituted the training.

The Product Owner, Scrum Master, and Development Team reported that they followed the training and instructions provided by the VAR. I won't delineate the then-current roles further or describe all of the events and artifacts. However, some examples follow.

The Product Owner created a product vision statement and stored it in the software, but nobody else remembered seeing it.

The Product Owner created a product backlog in the software, but nobody else claimed to have seen it.

The Scrum Master facilitated a Sprint Planning event where the Development Team estimated work in terms of complexity, and the results were recorded in the software tool. It was reported that
due to the time differencethe Product Owner did not attend Sprint Planning meetings.

It was communicated that during Sprint execution, the Scrum Master would ask the Development Team if they had any notable progress; and only if the answer was yes, there was a Daily Scrum. As a result, the Daily Scrum event occurred around once or twice a week. When the meeting took place, the Scrum Master did a quick interview with each member of the Development Team and noted the results in the software tool.

I was told that the team followed the recommendation of the VAR for the sprint duration of four weeks.

The Sprint Reviews were attended by the Scrum Master, the Product Owner (remotely), all of the Development Team members, and the EVP. However, the other stakeholders did not attend the events. On average, about half of the work planned and committed to the sprint was "done." Both "done" and not-"done" items were demonstrated at the Sprint Review.

The Scrum Master reported that the team did conduct a Retrospective event at the end of each sprint and that the results were saved in the software tool. When I reviewed the information, I saw comments such as "we worked very hard" under the what went well category. Everything under the "what didn't go so well/opportunities for improvements" category were ideas for enhancement requests for the software tool. I was informed that the VAR instructed staff to convert everything that didn't go well into a suggestion for a future general release of the software or a request for a custom enhancement of the software.

None of the products/increments from any of the sprints were released.

Agile Transformation at an Entertainment Company: Based on a True Story continues with Part Four: The Options.

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★★★★★



A fantastic agile transformation experience and result with a client organization in the entertainment industry was the inspiration for Scott M. Graffius’ book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. It helps technical and non-technical teams develop and deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement—which supports innovation and drives competitive advantage. The book has garnered 17 first place awards from national and international competitions. Credit is shared with Chris Hare and Colin Giffen, the technical editors on the publication. Scott and Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions have been featured in Yahoo Finance, the Boston Herald, NBC WRAL, the Dallas Business Journal, the PM World Journal, Learning Solutions, Innovation Management, and additional media publications. A trailer, high-resolution images, reviews, a detailed list of awards, and more are in the digital media kit at https://AgileScrumGuide.com. The book is available at Amazon, Barnes & Noble, Strand Books, Harvard Book Store, Books-a-Million, The Booksmith, Hudson Booksellers, Savoy Bookshop & Café, Compass Books at SFO/Books Inc., Books & Books - Miami, University Press Books – Berkeley, and other retailers, distributors, and partners.


★★★★★


You're invited to review Scott's
bio, find out about his speaking engagements, and read additional articles in the blog.

You're also invited to connect with Scott on social. Like his page on
Facebook, follow him on Twitter, and connect with him on LinkedIn.

The website for his business—Exceptional PPM and PMO Solutions
—is http://Exceptional-PMO.com. The digital media kit for his award-winning book—Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions—is located at https://AgileScrumGuide.com.


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Agile Transformation at an Entertainment Company: Based on a True Story | Part Four

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Agile Transformation at an Entertainment Company: Based on a True Story

Scott M. Graffius, CEO of Exceptional PPM and PMO Solutions™, helps companies achieve their strategic objectives and business initiatives through project management leadership. A fantastic agile transformation outcome with a client organization in the entertainment industry was the inspiration for Scott's award-winning book,
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. This is the story behind the book—told by Scott. Identifying details have been changed and certain elements have been excluded.

This article is the fourth installment of the eight-part story. If you haven't already read the earlier parts, you can find them here:


Part Four: The Options

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After gaining a broader and deeper understanding of the organization including their Scrum implementation, I met with the executive vice president (EVP) and we discussed next steps. I presented three options:

  • No change,
  • Revert to the earlier waterfall-only model, or
  • "We can try different things" (aligned with the value of openness) with the objective of improving their agile implementation and achieving their goals.

I said, "we can try different things" because while I believed that changes would likely result in improvements, success could not be guaranteed. I also said, "we can try different things" because any meaningful change would require the cooperation and collaboration of many people. The EVP decided on the third option: trying different things.

The doing of "different things" started with training. I first met with the EVP. I then met with the Scrum Master in several one-on-one meetings. And since he was committed to education and improvement, he later on completed the Certified ScrumMaster (CSM) training and certification. The Product Owner was unable to attend the office in person for one-on-one training, but we communicated by phone and Skype. The EVP soon decided that the Product Owner needed to be co-located with the Scrum Team. He found a new Product Owner within the organization. I met with the new Product Owner in multiple one-on-one sessions. And—similar to what occurred with the Scrum Master—since the new Product Owner was committed to education and improvement, he subsequently completed the Certified Scrum Product Owner (CSPO) training and certification. I delivered training to the Development Team as a group. It included an overview and more in-depth coverage of certain topics such as pair programming and technical debt. Later on, some Development Team members completed the Certified Scrum Developer (CSD) training and certification. Stakeholder training follows next.

I delivered a one-hour overview of Scrum to the executive stakeholders in a group session. The attendees asked questions and made comments throughout the meeting. One stakeholder suggested that we do what the American Management Association says is best for Scrum. Then other attendees mentioned additional potential sources for information on agile. I explained that different organizations may have their own perspective on what works well for agile/Scrum, and that one way to go (I mentioned this in part to continue their engagement, involvement, and buy-in) is to look to the Scrum Alliance, a leading authority on the subject, but also see if others have ideas that are aligned with the authority and also fit the desired future state of the organization. I committed to doing the research and the stakeholders thanked me in advance.

I already had a library of 76 items on agile/Scrum—consisting of material from the Scrum Alliance, Project Management Institute, Deloitte Touche Tohmatsu, Gartner, KPMG, Harvard Business Review, IEEE, MIT, Forbes, and many others. I expanded it to include sources mentioned by stakeholders during the training session and I diligently reviewed all of the content. The diverse sources identified several values and practices as being central in successful Scrum implementations, and such factors were typically consistent with guidelines from the Scrum Alliance. I then met with each of the stakeholders individually and presented them with a summary of information from the Scrum Alliance and others.

I facilitated a follow-up group meeting with the executive stakeholders. Information from the one-hour training and the diverse sources was summarized. Participants then discussed, voted, and identified what they viewed as the high-level top 10 success factors for a Scrum implementation at the organization based on the previously presented information. In no particular order, the top 10 items were:

  • Support from management;
  • Each member of the Scrum Team (Scrum Master, Product Owner, and Development Team) is 100% allocated to the project;
  • There is a an agile coach, agile Project Management Office or agile Center of Excellence;
  • Satisfaction is a crucial metric;
  • The Scrum Team has no more than 11 people;
  • The Scrum Team is co-located;
  • There are consistent practices and processes;
  • There is a digital wallboard or other information radiator;
  • There are frequent and high-quality interactions; and
  • There is continuous improvement/inspect and adapt.

Some of the items overlap/are not mutually exclusive, and the items are not exhaustive. I thanked the executives for their support, and I told them that the 10 factors are built into the go-forward plan. They expressed their appreciation.

The EVP and I conducted a mini-retrospective on the training sessions. The EVP was enthusiastic about what we've done so far, and he said that morale had improved. He authorized company-paid CSM, CSPO, and CSD trainings and certifications for staff (mentioned earlier). The EVP said we could advance to the next stage: piloting changes. I asked if he was open to terminating the use of the software tool introduced by the value-added reseller (VAR). He initially said that so much time and money had been invested in it that it would be hard to justify doing so. I said it differently: "We can try different things" could mean putting the software tool
on vacation for a period. He agreed. We moved to the pilot—which including doing many things differently. Examples follow.

Agile Transformation at an Entertainment Company: Based on a True Story continues with Part Five: The Pilot — Vision, Roadmap and Release Plan, and Product Backlog. Coming on April 2nd.

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★★★★★



A fantastic agile transformation experience and result with a client organization in the entertainment industry was the inspiration for Scott M. Graffius’ book, Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. It helps technical and non-technical teams develop and deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement—which supports innovation and drives competitive advantage. The book has garnered 17 first place awards from national and international competitions. Credit is shared with Chris Hare and Colin Giffen, the technical editors on the publication. Scott and Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions have been featured in Yahoo Finance, the Boston Herald, NBC WRAL, the Dallas Business Journal, the PM World Journal, Learning Solutions, Innovation Management, and additional media publications. A trailer, high-resolution images, reviews, a detailed list of awards, and more are in the digital media kit at https://AgileScrumGuide.com. The book is available at Amazon, Barnes & Noble, Strand Books, Harvard Book Store, Books-a-Million, The Booksmith, Hudson Booksellers, Savoy Bookshop & Café, Compass Books at SFO/Books Inc., Books & Books - Miami, University Press Books – Berkeley, and other retailers, distributors, and partners.


★★★★★


You're invited to review Scott's
bio, find out about his speaking engagements, and read additional articles in the blog.

You're also invited to connect with Scott on social. Like his page on
Facebook, follow him on Twitter, and connect with him on LinkedIn.

The website for his business—Exceptional PPM and PMO Solutions
—is http://Exceptional-PMO.com. The digital media kit for his award-winning book—Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions—is located at https://AgileScrumGuide.com.


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