Here's What Businesses are Doing with Artificial Intelligence

Disruption from artificial intelligence (AI) is here, but many leaders don't have clear expectations about AI or how it fits into their business. This brief article focuses on the disparity in understanding and implementation.
There are four organizational maturity clusters:
- Pioneers (19% of organizations): Businesses that both understand and have incorporated AI into their offerings and internal processes.
- Investigators (32%): Businesses that understand AI but are not deploying it beyond the pilot stage.
- Experimenters (13%): Organizations that are piloting AI without deep understanding.
- Passives (36%): Organizations with limited/no understanding of AI and no piloting/adoption.
Only 19% understand AI and have adopted it. Barriers for the remaining 81% may include issues with business cases, leadership, talent with AI expertise, and technology.

Data source: https://sloanreview.mit.edu/projects/reshaping-business-with-artificial-intelligence.

© Copyright 2017 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.

AI is a Team Sport: A Confluence of Diverse Technical and Soft Skills are Crucial for Success

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This article covers the significance of well-rounded AI teams, including how both soft and technical skills are critical and fuel success. It’s informed by Graffius' work on AI projects as well as research and coverage from DARPA, Exceptional Agility, IBM, IEEE, Intel, MIT, Microsoft, Nvidia, Samsung, Software Engineering Institute, Stanford University, United States Artificial Intelligence Institute, and others (all listed in the bibliography section of this article).

Introduction
Artificial Intelligence (AI) has emerged as a transformative force across a growing number of industries, revolutionizing how we live, work, and interact. From autonomous vehicles and virtual assistants to personalized recommendations and medical diagnoses, AI systems have become integral to our daily lives. Behind these cutting-edge, life-changing solutions are AI teams that possess a combination of soft skills—also known as core skills, interpersonal skills, people skills, power skills, transferable skills, or transversal skills—and technical expertise.
This article highlights the synergy between soft skills and technical skills in the world of AI. While technical skills provide the general foundation for AI development, it’s the soft skills that elevate AI projects to new heights. From effective communication and critical thinking to leadership and teamwork, soft skills play a pivotal role in translating technical knowledge and capabilities into real-world applications.
The thesis of this article is that the successful development and application of AI requires a combination of soft skills and technical expertise. Technical competencies alone are not enough. Rather, it’s the combination and integration of soft and technical skills that truly unlocks the power of AI.
Next, this article focuses on the importance of soft skills in the AI landscape, highlighting how they complement and enhance technical abilities. The collaboration between these skill sets drives AI innovation.

Understanding Soft Skills in AI Teams
In the realm of AI, technical expertise often takes center stage. However, soft skills advance the successful outcomes of AI projects, as they facilitate effective communication, foster collaboration, and promote critical thinking. Soft skills are powerful facilitators of success.
Soft skills encompass a range of interpersonal and cognitive abilities that enable teams to work harmoniously, adapt to evolving challenges, and solve complex problems. In the AI landscape, where multidisciplinary teams come together to create innovative solutions, these soft skills are essential.
Effective communication stands at the forefront of soft skills in AI. AI teams must articulate complex technical concepts in a manner that is understandable to diverse stakeholders, including non-technical staff and internal or external customers/users. Clear communication promotes collaboration and ensures alignment of purpose and objectives throughout the AI development lifecycle.
Soft skills such as problem-solving and critical thinking are vital as well. AI teams frequently encounter multifaceted challenges, and it is through these soft skills that teams can identify potential bottlenecks, navigate complexities, and devise innovative solutions. By leveraging critical thinking, AI team members can evaluate different approaches, consider ethical implications, and make informed decisions that shape the development and application of AI systems.
Leadership and teamwork skills are also paramount. AI projects involve team members from diverse backgrounds, including data scientists, engineers, domain experts, designers, and others. Effective leadership enables the coordination of efforts and guides the project towards success. Similarly, teamwork skills foster an environment of trust and respect, promoting synergy among team members and enhancing overall productivity.
Recognizing the importance of soft skills in AI is crucial for fostering a balanced and effective team dynamic. It ensures that AI teams possess the interpersonal and cognitive abilities necessary to bring AI projects to fruition. The integration of soft skills alongside technical expertise sets the stage for a cohesive team capable of tackling complex AI challenges with agility and innovation.
The role of technical skills—including how they intersect with soft skills to create a powerful combination that drives success—are covered next.
The Role of Technical Skills in AI Teams
Technical skills provide the tools and knowledge required to design, build, and implement AI systems. This section explores the role that technical skills play in AI and their specific applications in various stages of AI projects.
- Programming Languages and Algorithms: Proficiency in programming languages such as Python, Java, or R is essential. These languages enable team members to write efficient code, manipulate and analyze data, and implement machine learning algorithms. Understanding algorithms, from classic ones like linear regression to cutting-edge deep learning models, empowers AI professionals to leverage mathematical principles and statistical techniques to train and optimize AI systems.
- Data Analysis and Management: AI relies on data, making data analysis and management skills crucial. AI team members need to be adept at collecting, cleaning, and preprocessing data, ensuring its quality and relevance. They must possess the knowledge of statistical methods, data visualization techniques, and data engineering practices to extract insights from complex datasets and prepare them for AI model training.
- Machine Learning and Neural Networks: Technical skills in machine learning are at the heart of AI systems. Understanding machine learning algorithms, such as decision trees, support vector machines, or convolutional neural networks, enables AI team members to create models that can learn from data and make intelligent predictions or decisions. Expertise in neural networks and deep learning architectures equips professionals with the ability to develop complex models capable of handling tasks like image recognition, natural language processing, and reinforcement learning.
- AI Frameworks and Tools: Proficiency in AI frameworks and tools (such as TensorFlow, Keras, PyTorch, Caffe, Scikit-learn, and others) are essential for building AI systems efficiently. These frameworks provide pre-built modules, libraries, and APIs that simplify the implementation of AI algorithms and models. Technical skills in utilizing these tools effectively enable AI team members to accelerate the development process, streamline model training, and optimize system performance.
- Domain Knowledge and Application-Specific Skills: Technical skills also encompass domain knowledge and application-specific expertise. Understanding the nuances of the industry or problem domain in which AI is being applied allows professionals to tailor AI solutions to meet specific requirements. For example, healthcare-focused AI projects may require knowledge of medical terminologies and regulatory considerations, while AI solutions for financial services may demand expertise in risk assessment and fraud detection.
Technical skills are essential for AI projects. They enable team members to translate concepts, theories, and algorithms into practical applications. However, technical skills alone are not sufficient for success. The collaborative nature of AI development and the need for a well-rounded AI team—including the synergy between technical skills and soft skills—is covered next.
The Power of Synergy: Soft Skills and Technical Skills in AI Teams

The convergence of technical and soft skills is where true innovation and breakthroughs occurs. The successful development and application of AI systems rely not only on technical expertise but also on the harmonious integration of soft skills. Here’s some examples of the power of synergy between these skill sets, including how they work together to drive AI advancement:
- Effective Communication and Technical Expertise: Communication bridges the gap between AI professionals and others who may not possess technical backgrounds. AI experts with strong communication skills can articulate complex technical concepts in plain English, ensuring that everyone involved understands the goals, challenges, and progress of the project. By effectively conveying ideas, AI professionals foster collaboration, gather valuable insights, and create a shared vision for AI initiatives.
- Collaboration and Problem-Solving: Collaboration is at the core of AI development, and soft skills such as teamwork, empathy, and active listening facilitate effective collaboration among diverse team members. AI teams with strong collaboration skills can effectively pool their technical expertise, brainstorm ideas, and solve complex problems together. By leveraging their collective intelligence and diverse perspectives, AI teams can overcome challenges, refine AI models, and optimize the performance of AI solutions.
- Critical Thinking and Technical Innovation: Critical thinking, coupled with technical expertise, leads to innovative AI solutions. AI professionals with strong critical thinking skills can evaluate different approaches, challenge assumptions, and identify potential shortcomings or biases in AI models. They can think creatively to address issues such as data biases or fairness concerns, ensuring that AI systems are developed responsibly and ethically.
- Leadership and Team Empowerment: Effective leadership in AI projects involves establishing and maintaining a collaborative and inclusive environment, empowering team members, and harnessing their full potential. AI leaders with exceptional interpersonal abilities can inspire and motivate their team, foster a culture of continuous learning, and provide guidance in navigating complex technical challenges. They encourage interdisciplinary collaboration, respect diverse perspectives, and drive the team towards achieving AI objectives.
The synergy between soft skills and technical skills is the catalyst that drives AI projects towards success. It enables AI teams to go beyond technical expertise and develop AI systems that address real-world problems effectively. By embracing a holistic approach that values both soft skills and technical skills, organizations can foster an environment where AI thrives, resulting in innovative solutions that have a positive impact on society.
Strategies for developing and nurturing soft skills are covered next.
Developing and Advancing Soft Skills in AI Teams
AI teams need soft skills to be successful. Organizations and teams should prioritize the development and advancement of these skills. Here are some strategies to enhance soft skills and foster a well-rounded AI workforce:
- Training Programs and Workshops: Implement specialized training programs and workshops focused on enhancing soft skills. Offer courses in effective communication, leadership (including how to navigate the phases of team development), problem-solving, critical thinking, and collaboration. These programs can provide AI professionals with the necessary tools and techniques to effectively apply soft skills in their work.
- Interdisciplinary Collaboration and Knowledge Sharing: Encourage interdisciplinary collaboration by creating opportunities for AI team members to work alongside experts from diverse fields such as psychology, design, ethics, and business. This collaboration allows for cross-pollination of ideas, encourages different perspectives, and broadens the skill set of AI teams. Foster a culture of knowledge sharing, where professionals can learn from each other and leverage their collective experiences and expertise.
- Real-World Project Engagement: Provide AI team members with opportunities to work on (other) real-world projects, allowing them to apply their soft skills in practical scenarios. Engaging in projects that involve interaction with clients, end-users, and stakeholders helps AI team members develop effective communication, problem-solving, and teamwork skills.
- Continuous Learning and Professional Development: Encourage AI team members to engage in continuous learning and professional development activities. This can include attending conferences, participating in webinars, reading industry publications, and pursuing certifications in relevant areas. Promote a growth mindset among AI team members, emphasizing the importance of lifelong learning and staying current with the latest developments in both technical and soft skills domains.
- Mentorship and Coaching: Establish mentorship and coaching programs where experienced AI professionals guide and support individuals with less experience. Mentors can provide valuable insights, share their experiences, and offer guidance on developing skills. Regular feedback and coaching sessions help AI professionals identify areas for improvement and provide targeted development opportunities.
By implementing these strategies, organizations can cultivate a workforce that excels not only in technical skills but also in the essential soft skills required for AI success. Nurturing well-rounded AI professionals creates a collaborative and adaptive environment, where AI teams can effectively address complex challenges, drive innovation, and deliver impactful solutions.
The next section wraps up this exploration.


Conclusion
The successful development and application of AI systems rely on the synergy between soft skills and technical skills. While technical expertise forms the foundation, it's the integration of soft skills that elevates AI projects to new heights. Effective communication, collaboration, critical thinking, and leadership are among the key soft skills that enable AI teams to excel.
This article explored the significance of soft skills in AI, emphasizing their role in fostering effective teamwork, problem-solving, and innovation. It also acknowledged the indispensable role of technical skills in AI development, including programming languages, algorithms, data analysis, domain knowledge, and more.
Organizations can create well-rounded AI teams with a holistic set of abilities by embracing the power of synergy between soft skills and technical skills. AI team members with strong soft skills can effectively communicate their ideas, collaborate seamlessly, think critically, and provide leadership that empowers their teams.
To advance soft skills among AI professionals, organizations should invest in training programs, promote interdisciplinary collaboration, encourage continuous learning, and foster mentorship and coaching relationships. These efforts will help AI professionals develop the interpersonal and cognitive abilities necessary to thrive in the dynamic and collaborative AI landscape.
AI is a team sport that thrives on the confluence of soft skills and technical skills. By recognizing and embracing this synergy, organizations can unlock the full potential of AI, delivering innovative solutions that address real-world challenges and have a positive impact on the world.

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How to Cite This Article
Graffius, Scott M. (2023, May 1). AI is a Team Sport: A Confluence of Diverse Technical and Soft Skills are Crucial for Success. Available at: https://scottgraffius.com/blog/files/successful-ai-teams.html. DOI: 10.13140/RG.2.2.20321.79200.



About Scott M. Graffius

Scott M. Graffius, PMP, SA, CSP-SM, CSP-PO, CSM, CSPO, SFE, ITIL, LSSGB is an agile project management practitioner, consultant, multi-award-winning author, and international keynote speaker. He is the Founder of Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™. He has generated over $1.9 billion of business value in aggregate for Global Fortune 500 businesses and other organizations he has served. Graffius and content from his books, talks, workshops, and more have been featured and used by businesses, professional associations, governments, and universities. Examples include Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, Qantas, National Academy of Sciences, United States Department of Energy, New Zealand Ministry of Education, Yale University, Tufts University, and others. He has delighted audiences with dynamic and engaging talks and workshops on agile, project management, and technology leadership at 85 conferences and other events across 25 countries.
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- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 United Arab Emirates
- 🇬🇧 United Kingdom
- 🇺🇸 United States

The short URL for this article is: https://bit.ly/ai-teams
© Copyright 2023 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.

Scott M. Graffius Speaking at Quantum Computing Conference

Scott M. Graffius has delivered 86 talks and workshops at conferences and other events across 25 countries. His newest engagement will be at the Conf42 Quantum Computing 2023 Conference, where he'll present “What Successful AI Teams Have in Common.” The talk draws from his work on AI projects as well as research from the Association for the Advancement of Artificial Intelligence, Google, IBM, IEEE, Microsoft, MIT, Software Engineering Institute, United States Artificial Intelligence Institute, and many others.
The conference also includes talks by:
- Daniel Goldsmith,
- Michal Jankowski,
- Trista Pan,
- Myron Giannakis,
- Peter Den Haan,
- Roberto Magnani,
- Sara Marzella, and
- Alberto García García.
Details ↴
📍 Watch the Quantum Computing Conference online
🗓 June 29, 2023 at 10:00 a.m. PT | 5:00 p.m. GMT | 8:00 p.m. EET
🎟 Subscribe to watch at: https://bit.ly/1-signup




About Scott M. Graffius

Scott M. Graffius, PMP, SA, CSP-SM, CSP-PO, CSM, CSPO, SFE, ITIL, LSSGB is an agile project management practitioner, consultant, multi-award-winning author, and international keynote speaker. He is the Founder of Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™. He has generated over $1.9 billion of business value in aggregate for Global Fortune 500 businesses and other organizations he has served. Graffius and content from his books, talks, workshops, and more have been featured and used by businesses, professional associations, governments, and universities. Examples include Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, Qantas, National Academy of Sciences, United States Department of Energy, New Zealand Ministry of Education, Yale University, Tufts University, and others. He has delighted audiences with dynamic and engaging talks and workshops on agile, project management, and technology (including AI) leadership at 86 conferences and other events across 25 countries.
His full bio is available here.
Connect with Scott on:


About Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive.
There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.
With clear and easy to follow instructions, the multi award-winning Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions book by Scott M. Graffius (Chris Hare and Colin Giffen, Technical Editors) helps the reader:
- Implement and use the most popular agile framework―Scrum;
- Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement; and
- Support innovation and drive competitive advantage.
Hailed by Literary Titan as “the book highlights the versatility of Scrum beautifully.”
Winner of 17 first place awards.
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇭🇺 Hungary
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇮🇱 Israel
- 🇮🇹 Italy
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇳🇴 Norway
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 UAE
- 🇬🇧 United Kingdom
- 🇺🇸 United States

About Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change

Thriving in today's marketplace frequently depends on making a transformation to become more agile. Those successful in the transition enjoy faster delivery speed and ROI, higher satisfaction, continuous improvement, and additional benefits.
Based on actual events, Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change provides a quick (60-90 minute) read about a successful agile transformation at a multinational entertainment and media company, told from the author's perspective as an agile coach.
The award-winning book by Scott M. Graffius is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇦🇺 Australia
- 🇦🇹 Austria
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 United Arab Emirates
- 🇬🇧 United Kingdom
- 🇺🇸 United States

The short URL for this article is: https://bit.ly/conf42
© Copyright 2023 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.

Top 5 Roles on AI Teams

Select here to download a PDF of this article.

Effective Artificial Intelligence (AI) teams leverage critical hard skills and soft skills to develop and deliver successful AI products, including innovative solutions that address real-world challenges and have a positive impact on the world. (If you’d like to learn about the critical skills leveraged by effective AI teams, select here for our popular article on the topic.) This article focuses on the roles on AI teams.

The composition (size and roles) of AI teams varies by organization based on the respective company’s needs, the nature of the AI endeavor including complexity, and other factors. However, AI teams commonly include (at least these) five positions. Here are the five along with brief descriptions, listed in alphabetical order:
- AI Research Scientist: AI research scientists are responsible for conducting research and developing cutting-edge AI algorithms and models.
- AI Software Engineer: AI software engineers are responsible for integrating AI components into software applications. They bridge the gap between AI research and practical implementation, making AI systems usable by end-users.
- Data Engineer: Data engineers are responsible for building and managing the data pipelines that feed AI models. They ensure that data is collected, cleaned, and prepared in a format suitable for analysis and model training.
- Data Scientist: Data scientists are experts in data analysis and interpretation. They preprocess, analyze, and extract valuable insights from data, which is vital for training and improving AI models.
- Machine Learning Engineer: Machine learning engineers focus on implementing and deploying machine learning models into practical applications. They work to ensure that AI models are integrated into software systems effectively.
The above five roles collectively cover key aspects of AI development — from research and model creation to data management and software integration. Depending on requirements and characteristics (such as degree of complexity), additional positions may be needed.
An expanded list of 20 roles common to AI teams follow. Here are the aforementioned 5 and 15 additional positions, listed in alphabetical order:
- AI DevOps Engineer: Combines development and operations skills to streamline AI model deployment. They automate tasks.
- AI Ethicist: Ensures that AI systems are developed and used responsibly and ethically.
- AI Infrastructure Engineer: Builds and maintains the infrastructure required for AI model deployment and scalability.
- AI Legal and Compliance Specialist: Ensures AI projects comply with legal and regulatory requirements.
- AI Marketing Specialist: Promotes and markets AI products and solutions to customers and stakeholders.
- AI Operations (AIOps) Specialist: Focuses on the operational aspects of AI, including monitoring, maintenance, and troubleshooting.
- AI Product Manager: Oversees the development and deployment of AI products.
- AI Project Manager: Leverages general and specialized hard skills and soft skills, and applies their understanding of many aspects of artificial intelligence (such as machine learning, deep learning, automation, robotics, and natural language processing) to manage the planning, execution, and delivery of AI projects. Note: Titles vary by organization; the position may be called an AI Project Manager, AI Program Manager, Agile Project Manager, Technical Project Manager, Scrum Master, or another related designation.
- AI QA Engineer: Ensures the quality and reliability of AI models through testing and validation.
- AI Research Scientist: Conducts research to develop new AI algorithms and models.
- AI Software Engineer: Builds and maintains software systems that incorporate AI components.
- AI Trainer/Annotator: Prepares and labels data for training AI models, especially for supervised learning.
- AI UX/UI Designer: Designs user interfaces and experiences for AI-powered applications.
- Computer Vision Engineer: Specializes in developing AI models for image and video analysis.
- Data Analyst: Examines data to uncover trends and insights that can guide AI projects.
- Data Engineer: Manages data pipelines and prepares data for analysis and model training.
- Data Scientist: Analyzes and interprets data to extract insights and inform AI models.
- Deep Learning Engineer: Focuses on deep neural networks and architectures.
- Machine Learning Engineer: Focuses on implementing and deploying machine learning models.
- Natural Language Processing (NLP) Engineer: Specializes in working with text and language-related AI tasks.
The composition (size and roles) of AI teams varies, based on the complexity of the AI project and other factors. On smaller teams, individuals often ‘wear multiple hats.’ On larger teams, individuals typically have more specialized roles.

This article covered the roles common to AI teams. Listings are not exhaustive of all potential positions. Additionally, as the field of AI continues to evolve and advance, new roles may materialize to address emerging challenges and opportunities.
(If you’d like to learn about the critical skills leveraged by successful AI teams, select here for our popular article on the topic.)

References/Sources
All of the supplied links were functional when this article was published.
- Apple (n.d.). Careers at Apple: Machine Learning and AI. Available at: https://www.apple.com/careers/us/machine-learning-and-ai.html.
- C3.ai (n.d.). Best Practices in Prototyping: Cross-Functional Teams. Available at: https://c3.ai/introduction-what-is-machine-learning/cross-functional-teams/.
- Deloitte AI Institute (2021). Building Successful AI Teams. Available at: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/deloitte-analytics/us-ai-institute-building-successful-AI-teams.pdf.
- Gartner (2020, December 15). Staff AI Teams with Various Roles and Skills for Success. Available at: https://www.gartner.com/smarterwithgartner/how-to-staff-your-ai-team.
- General Services Administration (GSA) Centers of Excellence (CoE) (n.d.). AI Guide for Government. Available at: https://coe.gsa.gov/coe/ai-guide-for-government/understanding-ai-job-roles-career-path/.
- Google Quantum AI (n.d.). Careers. Available at: https://quantumai.google/team/careers.
- Graffius, Scott M. (2023, May 1). AI is a Team Sport: A Confluence of Diverse Technical and Soft Skills are Crucial for Success. Available at: https://www.scottgraffius.com/blog/files/successful-ai-teams.html.
- Graffius, Scott M. (2023). What Successful AI Teams Have in Common [Video]. Graffius’ talk at the 2023 Conf42 Quantum Computer Conference. Available at: https://www.youtube.com/watch?v=u2qRKFbSKYE.
- IBM (n.d.). Assemble the Team to Support a Data-Driven Project. Available at: https://www.ibm.com/garage/method/practices/culture/assemble-team-for-data-driven-project/.
- Intel (n.d.). Artificial Intelligence Teams: Careers. Available at: https://jobs.intel.com/en/search-jobs/artificial+intelligence/599/1.
- Intuit (2020, December 8). How to avoid conflicts and delays in the AI development process (Part I). Available at: https://blogs.intuit.com/2020/12/08/how-to-avoid-conflicts-and-delays-in-the-ai-development-process-part-i/.

How to Cite This Article
Graffius, Scott M. (2023, October 9). Top 5 Roles on AI Teams. Available at: https://scottgraffius.com/blog/files/ai-team-roles.html. DOI: 10.13140/RG.2.2.34857.57449.



About Scott M. Graffius

Scott M. Graffius, PMP, SA, CSP-SM, CSP-PO, CSM, CSPO, SFE, ITIL, LSSGB is an agile project management practitioner, consultant, multi-award-winning author, and international keynote speaker. He is the Founder of Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™. He has generated over $1.9 billion of business value in aggregate for Global Fortune 500 businesses and other organizations he has served. Graffius and content from his books, talks, workshops, and more have been featured and used by businesses, professional associations, governments, and universities. Examples include Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, Qantas, National Academy of Sciences, United States Department of Energy, New Zealand Ministry of Education, Yale University, Tufts University, and others. He has delighted audiences with dynamic and engaging talks and workshops on agile, project management, and technology (including AI, GameDev, and more) leadership at 87 conferences and other events across 25 countries.
His full bio is available here.
Connect with Scott on:


About Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive.
There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.
With clear and easy to follow instructions, the multi award-winning Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions book by Scott M. Graffius (Chris Hare and Colin Giffen, Technical Editors) helps the reader:
- Implement and use the most popular agile framework―Scrum;
- Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement; and
- Support innovation and drive competitive advantage.
Hailed by Literary Titan as “the book highlights the versatility of Scrum beautifully.”
Winner of 17 first place awards.
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇭🇺 Hungary
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇮🇱 Israel
- 🇮🇹 Italy
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇳🇴 Norway
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 UAE
- 🇬🇧 United Kingdom
- 🇺🇸 United States

About Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change

Thriving in today's marketplace frequently depends on making a transformation to become more agile. Those successful in the transition enjoy faster delivery speed and ROI, higher satisfaction, continuous improvement, and additional benefits.
Based on actual events, Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change provides a quick (60-90 minute) read about a successful agile transformation at a multinational entertainment and media company, told from the author's perspective as an agile coach.
The award-winning book by Scott M. Graffius is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇦🇺 Australia
- 🇦🇹 Austria
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 United Arab Emirates
- 🇬🇧 United Kingdom
- 🇺🇸 United States

The short link for this article is: https://bit.ly/ai-roles.
© Copyright 2023 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.

IEEE Xplore Publication Featured Scott M. Graffius' 'Phases of Team Development' Work

The scientific paper, “Exploring the Dynamics of Team Formation in Human-Artificial Intelligence Collaboration,” referenced and discussed Scott M. Graffius’ ‘Phases of Team Development’ work.
“Exploring the Dynamics of Team Formation in Human-Artificial Intelligence Collaboration” — a scientific paper and presentation at the 2023 International Conference on Decision Aid Sciences and Applications — referenced and discussed Graffius’ ‘Phases of Team Development.’ Here’s an excerpt: “This is evident in Graffius’ work which shows Graffius’ modifications on the phases of team development, highlighting the characteristics of Tuckman’s stages and presenting strategies to overcome their challenges.”
IEEE Xplore published the paper (here). Here’s the citation information:
Alfateh, Maryam Ali Abu; Messaadia, Mourad; and Ali, Mazen (2023, September). Exploring the Dynamics of Team Formation in Human-Artificial Intelligence Collaboration. In 2023 International Conference on Decision Aid Sciences and Applications (DASA), pp. 384-388. DOI: 10.1109/DASA59624.2023.10286788.
About Scott M. Graffius’ ‘Phases of Team Development’

Informed by the research of Bruce W. Tuckman and Mary Ann C. Jensen, over 100 subsequent studies, and Graffius’ first-hand professional experience with, and analysis of, team leadership and performance, Graffius created his ‘Phases of Team Development’ as a unique perspective and visual conveying the five phases of team development — Forming, Storming, Norming, Performing, and Adjourning — inclusive of a graph showing how performance varies by phase, as well as the characteristics and strategies for each phase.
With permission/a license from Graffius, his ‘Phases of Team Development’ work is used by businesses, professional associations, governments, and universities around the world. Examples include Yale University, IEEE, Torrens University Australia, UK Sports Institute, Adobe, Amsterdam Public Health Research Institute, Academic Cooperation Association, Boston University, U.S. National Park Service, Bayer, Hasso Plattner Institute (Hasso-Plattner-Institut für Digital Engineering GmbH), Singapore University of Social Sciences, New Zealand Government, University of Galway Ireland, and many more.
Visit https://bit.ly/teams-23 for details, including permission request information and more.
Graffius’ ‘Phases of Team Development’ (visual and text) is copyright © Scott M. Graffius. All rights reserved.
About the IEEE
The Institute of Electrical and Electronics Engineers (IEEE) is the world’s largest professional organization advancing innovation and technological excellence for the benefit of humanity. IEEE and its members (which includes Graffius) inspire a global community to innovate for a better tomorrow through its highly cited publications, conferences, technology standards, and professional and educational activities. IEEE is the trusted “voice” for engineering, computing, and technology information around the globe. Visit https://ieee.org to learn more.
IEEE name, mark, and content are the property of the IEEE.
About IEEE Xplore
IEEE Xplore is the flagship digital platform for discovery and access to scientific and technical content published by the IEEE and its publishing partners. Visit https://innovate.ieee.org to learn more.
IEEE Xplore name, mark, and content are the property of the IEEE.



About Scott M. Graffius

Scott M. Graffius, PMP, SA, CSP-SM, CSP-PO, CSM, CSPO, SFE, ITIL, LSSGB is an agile project management practitioner, consultant, multi-award-winning author, and international keynote speaker. He is the Founder of Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™. He has generated over $1.9 billion of business value in aggregate for Global Fortune 500 businesses and other organizations he has served. Graffius and content from his books, talks, workshops, and more have been featured and used by businesses, professional associations, governments, and universities. Examples include Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, Qantas, National Academy of Sciences, United States Department of Energy, New Zealand Ministry of Education, Yale University, Tufts University, and others. He has delighted audiences with dynamic and engaging talks and workshops at 88 conferences and other events across 25 countries.
His full bio is available here.
Connect with Scott on:


About Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive.
There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.
With clear and easy to follow instructions, the multi award-winning Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions book by Scott M. Graffius (Chris Hare and Colin Giffen, Technical Editors) helps the reader:
- Implement and use the most popular agile framework―Scrum;
- Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement; and
- Support innovation and drive competitive advantage.
Hailed by Literary Titan as “the book highlights the versatility of Scrum beautifully.”
Winner of 17 first place awards.
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇭🇺 Hungary
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇮🇱 Israel
- 🇮🇹 Italy
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇳🇴 Norway
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 UAE
- 🇬🇧 United Kingdom
- 🇺🇸 United States

About Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change

Thriving in today's marketplace frequently depends on making a transformation to become more agile. Those successful in the transition enjoy faster delivery speed and ROI, higher satisfaction, continuous improvement, and additional benefits.
Based on actual events, Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change provides a quick (60-90 minute) read about a successful agile transformation at a multinational entertainment and media company, told from the author's perspective as an agile coach.
The award-winning book by Scott M. Graffius is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇦🇺 Australia
- 🇦🇹 Austria
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 United Arab Emirates
- 🇬🇧 United Kingdom
- 🇺🇸 United States

© Copyright 2023 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.

Scott M. Graffius Speaking on Agile, AI, and Innovation at a Private Event in Dubai


Scott M. Graffius will present "Leverage Agile and AI to Innovate at the Speed of Light" at a private/corporate event in Dubai, United Arab Emirates, on 3 May 2024. This will be his 90th speaking engagement.
Here's a short description of the session:
Agile approaches foster collaboration, responsiveness to change, and continuous improvement. And AI advances automation, efficiency, decision-making, and accuracy. Together, Agile and AI help organizations drive innovation by navigating complex landscapes with agility and precision, accelerating the pace of technological progress. Graffius' talk — "Leverage Agile and AI to Innovate at the Speed of Light" — provides unique material on the relationship between Agile and AI including how their convergence propels innovation. Most importantly, the talk provides actionable insights event delegates can use.

Conference organizers, businesses, professional associations, government agencies, and universities invite Graffius to speak and share actionable insights on topics related to Agile Project Management, Business, and Technology. He has delivered talks and workshops at conferences and other events — public and private/corporate — across 25 countries. Graffius uses everyday language and vibrant custom content to make complex topics clear and understandable, and he provides audiences with practical information they can use. His sessions are highly rated by attendees and organizers alike.
To learn more, visit his Public Speaker page. To book Graffius for your conference or other event — for this new session ("Leverage Agile and AI to Innovate at the Speed of Light"), one of the top five sessions (read on for details), or another topic — complete a speaker engagement request form or email him.
The five most popular talks and workshops are highlighted next.

High Performance Teams
High Performance Teams is first on the list. Scott customizes each session to the audience and other factors, so each one is unique. The following provides a general overview.
- Title: Talks or workshops on High Performance Teams may be called “Navigate the Phases of Team Development with Speed and Agility” or “Want Happier and More Productive Teams?” or another title.
- Description: Help your teams go farther, faster! Perhaps you’re heard about the phases of team development: Forming, Storming, Norming, Performing, and Adjourning. But are you aware of the unique behaviors specific to each phase? What exactly should you do during each phase to help the team (Agile or otherwise) tackle challenges, make progress, and become successful? If you are a leader (or aspire to be one), a member of a team (or may be in one in the future), or are just looking to develop your skills, this talk (with a fresh angle: 0% theory, 100% real-world-based) will give you a practical framework with actionable tips for working in and leading teams successfully. You'll learn about the five phases—Forming, Storming, Norming, Performing, and Adjourning—including detailed descriptions of each along with proven strategies for addressing challenges or issues which may occur along the way. You'll understand how to use the model to your advantage by effectively navigating all of the phases with speed and agility, from team set-up to the after-party! The presentation draws on the speaker’s first-hand, real-world experience, with his guidance supported by additional research, recommendations, and coverage from the Project Management Institute, IEEE, Google, NASA, and others.
- Key learning benefits: This talk will help you develop and enhance the contributions you make to your organization by being able to: (1) Understand the five stages of team development: Forming, Storming, Norming, Performing, and Adjourning. (2) Learn the characteristics of each phase. (3) Apply proven strategies to help handle challenges or issues experienced by the team. By doing so, you'll advance the team's happiness, productivity, and success.
- Information sheet: https://scottgraffius.com/resources/Scott-M-Graffius---Public-Speaker---Example-Session---Team-Development---v24012907.pdf.

Strategic Alignment
Strategic Alignment is second on the list of the top five topics. Scott customizes each session to the audience and other factors, so each one is unique. A general overview follows.
- Title: Talks or workshops on Strategic Alignment may be called “10 Ways to Score and Prioritize Project Proposals Based on Multiple Factors, Including Strategic Alignment” or “10 Ways to Achieve and Sustain Strategic Alignment” or another title.
- Description: How does your organization assess proposals for new projects? Is there a well-defined scoring and prioritization process—based on alignment with the business’ strategic objectives and other key factors—to quickly and easily identify the objective value of each proposal (including how important it is relative to other initiatives)? If the answer is “no,” keep reading. If the answer is “yes,” you are likely to find practical information and examples in this talk to adapt and adopt to improve the process at your organization.
- Key learning benefits: This talk will help you develop and enhance the contributions you make to your organization by being able to: (1) Understand the benefits of scoring and prioritizing project proposals based on strategic alignment and other key factors. (2) Identify selection and prioritization criteria appropriate for your unique organization, leveraging the flexible framework and some or all of the 10 factors presented during the talk. (3) Put the practical, actionable information presented to use. During the session, we will run an example project proposal through the process, step-by-step. And you will receive a summary "cheat sheet" digital download that you can reference as a guide to help implement or improve this process at your organization.
- Information sheet: https://scottgraffius.com/resources/Scott-M-Graffius---Public-Speaker---Example-Session---10-Ways-Strategic-Alignment---v24012907.pdf.

Agile
Agile is third on the list of the top five topics. Scott customizes each session to the audience and other factors, so each one is unique. A general overview follows.
- Title: Talks or workshops on Agile may be called “Are You Realizing All the Benefits from Agile?” or “Agile Scrum Helps Innovators, Disruptors, and Entrepreneurs Develop and Deliver Products at Astounding Speed Which Drives Competitive Advantage” or another title.
- Description: Organizations are increasingly embracing Agile to best meet their shifting business needs and successfully manage projects. Potential business benefits from Agile include faster delivery and ROI, rapid response to change, higher satisfaction, and continuous improvement. All of which supports innovation and helps drive competitive advantage. Are you realizing all of the benefits? This session will cover the full lifecycle of the most popular Agile approach, Scrum. You will be presented with practical information including top factors from successful implementations—based on the speaker's first-hand experience and 116 sources, including the PMI, IEEE, Google, Agile Alliance, and others—you can use to gain more benefits from Agile.
- Key learning benefits: How you will benefit: (1) Gain a high-level understanding of the Scrum framework-from vision through release. (2) Learn the roles, responsibilities, tools, and techniques unique to Scrum. (3) All of which are inclusive of top factors from successful implementations, which you can put to use to help you get more benefits from Agile.
- Information sheet: https://scottgraffius.com/resources/Scott-M-Graffius---Public-Speaker---Example-Session---Agile-Benefits---v24012907.pdf.

AI Development
Successful AI Development is fourth on the list of the top five topics. Scott customizes each session to the audience and other factors, so each one is unique. A general overview follows.
- Title: Talks or workshops on Successful AI Development may be called “What Successful AI Development Teams Have in Common” or “Fueling the Development of Innovative and Life-Changing AI Solutions” or another title.
- Description: Artificial Intelligence has emerged as a transformative force across a growing number of industries, revolutionizing how we live, work, and interact. From improved medical diagnoses to self-driving cars, and more, AI systems have become integral to our daily lives. Behind these cutting-edge, life-changing solutions are AI teams with a combination of skills. This session reveals exactly how the fusion of technical skills and soft skills within AI teams fuels the successful development of innovative and effective solutions. Informed by “In the AI era, soft skills are the new hard skills” (from Artificial Intelligence and Its Impact on Business), “Soft skills are becoming a key focus” (from Computerworld), “Don’t underestimate the power of a team dynamic – your product becomes the result of it” (from Microsoft), and “Competencies like teamwork are crucial” (from MIT), this talk also delivers a deep-dive on essential team development skills based on the science of high-performing teams. Scott’s talk draws from his work with AI development teams as well as research and coverage from the Association for the Advancement of Artificial Intelligence, Google, IBM, IEEE, Microsoft, Software Engineering Institute, and many others. The usable information can provide you, your teams, and your organization with a competitive advantage.
- Key learning benefits: How you will benefit: (1) Understand technical skills and soft skills leveraged by successful AI teams to develop innovative and effective solutions. (2) Understand the essential team development skills based on the science of high-performing teams. (3) Understand specific techniques including how to apply them to advance the happiness, productivity, and success of teams.
- Information sheet: https://scottgraffius.com/resources/Scott-M-Graffius---Public-Speaker---Example-Session---AI---v24012907.pdf.

Video Game Development
Successful Video Game Development is fifth on the list of the top five topics. Scott customizes each session to the audience and other factors, so each one is unique. A general overview follows.
- Title: Talks or workshops on Successful Video Game Development may be called “The Science of High-Performance Video Game Development Teams” or “Level-Up Your Team: Science-Backed Strategies for High-Performance Video Game Development” or another title.
- Description: Behind every great video game is a team of creative and technical wizards. Creators, storytellers, designers, artists, developers, testers, and others collaborate and leverage a diverse range of hard skills (also known as technical skills) and soft skills (also known as interpersonal skills) to craft an exceptional end-product. Of the many skills, one — a soft skill — is paramount. Activision Blizzard and other premiere developers and publishers of entertainment experiences identify teamwork as critical for the successful development of video games. Informed by Scott’s first-hand work with video game development teams as well as research and coverage from Activision Blizzard, Gameloft, International Game Developers Association, Microsoft, Rockstar Games, Sony Interactive Entertainment, Ubisoft, and others, this talk delivers a deep-dive on the essential teamwork skill based on the science of high- performing teams. The information can provide you, your teams, and your organization with a competitive advantage!
- Key learning benefits: How you will benefit: (1) Understand that a confluence of both hard skills and soft skills (notably, teamwork) are crucial. (2) Learn the five phases of team development and recognize the identifiable characteristics of each phase. (3) Learn how to apply strategies to improve teams' efficacy, happiness, and success.
- Information sheet: https://scottgraffius.com/resources/Scott-M-Graffius---Public-Speaker---Example-Session---Video-Game-Development---v24012907.pdf.
Those are the top five topics for talks and workshops.


Before concluding this article, we’ll also point out a new topic which is becoming increasingly popular. It's "Agile for Unicorns." This session is for privately-held companies valued (or soon to be valued) at US $1 billion or more, and it’s limited to small groups at private/corporate events. To learn more, check out the information sheet: https://scottgraffius.com/resources/Scott-M-Graffius---Public-Speaker---Example-Session---Agile-for-Unicorns---v24012907.pdf.
Visit Scott’s Public Speaker page for a detailed listing of events, testimonials, and more.
Scott speaks around the world. To book him for your conference or other event, complete a speaker engagement request form or email him.




About Scott M. Graffius

Scott M. Graffius, PMP, SA, CSP-SM, CSP-PO, CSM, CSPO, SFE, ITIL, LSSGB is an agile project management practitioner, consultant, thinker, creator, multi-award-winning author, and international public speaker. Founder and CEO of Exceptional PPM and PMO Solutions™ and subsidiary Exceptional Agility™, he has generated over $1.9 billion for Global Fortune 500 businesses and other organizations he has served. Graffius and content from his books, talks, workshops, and more have been featured and used by Microsoft, Oracle, Broadcom, Cisco, Gartner, Project Management Institute, IEEE, National Academy of Sciences, United States Department of Energy, Yale University, Tufts University, and others. He delights audiences with dynamic and engaging talks and workshops on agile project management, AI, Tech leadership, video game development, strategic alignment, the science of high performance teams, and more. To date, he's presented sessions at 89 conferences and other events across 25 countries.
His full bio is available here.
Connect with Scott on:



About Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive.
There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.
With clear and easy to follow step-by-step instructions, Scott M. Graffius's award-winning Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions helps the reader:
- Implement and use the most popular agile framework―Scrum;
- Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement; and
- Support innovation and drive competitive advantage.
Hailed by Literary Titan as “the book highlights the versatility of Scrum beautifully.”
Winner of 17 first place awards.
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇭🇺 Hungary
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇮🇱 Israel
- 🇮🇹 Italy
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇳🇴 Norway
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 UAE
- 🇬🇧 United Kingdom
- 🇺🇸 United States

About Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change

Thriving in today's marketplace frequently depends on making a transformation to become more agile. Those successful in the transition enjoy faster delivery speed and ROI, higher satisfaction, continuous improvement, and additional benefits.
Based on actual events, Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change provides a quick (60-90 minute) read about a successful agile transformation at a multinational entertainment and media company, told from the author's perspective as an agile coach.
The award-winning book by Scott M. Graffius is available in paperback and ebook/Kindle in the United States and around the world. Some links by country follow.
- 🇦🇺 Australia
- 🇦🇹 Austria
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇿 Czech Republic
- 🇩🇰 Denmark
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇮🇳 India
- 🇮🇪 Ireland
- 🇯🇵 Japan
- 🇱🇺 Luxembourg
- 🇲🇽 Mexico
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇦🇪 United Arab Emirates
- 🇬🇧 United Kingdom
- 🇺🇸 United States

DOI: 10.13140/RG.2.2.30790.48960
© Copyright 2024 Scott M. Graffius. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without the express written permission of Scott M. Graffius.

AI in Agile: Benefits, Risks, Outlook


Introduction
Artificial intelligence is evolving from a tool to an active collaborator in Agile project management. As AI becomes more integrated into workflows, it offers transformative benefits and introduces new challenges. To fully realize its potential, teams must ensure AI aligns with and supports Agile’s values. This article explores the pros, cons, and future trajectory of AI as a virtual teammate.
The Four Key Values of Agile
AI in Agile must honor Agile's values. The Agile Manifesto identifies four key values.
- Value 1 (🧑🤝🧑) - Individuals and interactions over processes and tools.
- Value 2 (💻) - Working software over comprehensive documentation.
- Value 3 (🤝) - Customer collaboration over contract negotiation.
- Value 4 (🔄) - Responding to change over following a plan.
These values emphasize people, working solutions, customer engagement, and adaptability. AI in Agile must honor them.
Benefits
Here's how AI can enhance Agile teams.
- Enhanced Decision-Making: AI excels at processing and analyzing large volumes of project data, providing actionable insights and forecasts that help Agile teams make smarter, faster decisions. This includes identifying potential risks, predicting delivery timelines, and suggesting optimal backlog priorities. (Supports 🔄.)
- Increased Productivity Through Automation: By automating repetitive tasks such as scheduling and status reporting, AI frees team members to focus on complex problem-solving and creative work. This automation speeds up delivery and reduces manual errors and administrative burdens. (Supports 🧑🤝🧑 and 💻.)
- Optimized Resource Management: AI can assess team capacity, monitor workloads, and recommend real-time adjustments to resource allocation, ensuring that sprints are balanced and no one is overloaded. (Supports 🧑🤝🧑 and 🔄.)
- Better Risk Management: Leveraging historical data, AI can detect early warning signs of project derailment and suggest mitigation strategies, helping teams stay ahead of potential issues. (Supports 🔄.)
- Improved Team Morale and Collaboration: AI’s conversational interfaces can potentially enhance team morale by facilitating smoother communication. AI-powered chatbots and virtual assistants can augment communication and support collaboration across distributed teams. (Supports 🤝.)
Risks
Here are the risks, challenges, and limitations.
- Amplifying Existing Dysfunctions: If Agile fundamentals are weak—such as skipping retrospectives or treating Agile as a checklist—AI can inadvertently magnify these issues. For example, AI-generated code can introduce technical debt if not properly reviewed, and teams may overload sprints by mistaking increased speed for increased value. (Can undermine 🧑🤝🧑 and 💻.)
- Over-reliance and Loss of Human Judgment: AI is not a substitute for human expertise. It can struggle with complex decision-making, context-specific nuances, and creative problem-solving. Blindly following AI recommendations may lead to suboptimal outcomes, missed opportunities for innovation, or other problems. (Can undermine 🧑🤝🧑 and 🔄.)
- Quality and Security Risks: AI-generated outputs, especially code, can introduce unexpected bugs or security vulnerabilities. Without careful oversight and regular retrospectives, these risks can accumulate and threaten project stability. (Can undermine 💻.)
- Data and Cost Constraints: Effective AI integration requires access to high-quality data and can involve significant costs for tools and training. Not all organizations are equipped to meet these demands, particularly smaller teams or those with limited budgets. (Can undermine 🧑🤝🧑 and 🤝.)
Integrating Agile Values in the Age of AI
As AI becomes a more prominent “teammate” in Agile environments, it’s essential to ensure that its integration supports—not supplants—the foundational values of Agile. Let’s examine how each value can be honored (or threatened) as teams adopt AI.
- Value 1 (🧑🤝🧑) - Individuals and Interactions over Processes and Tools: AI can automate routine tasks and streamline workflows, but the heart of Agile remains the collaboration between people. Teams should use AI to enhance communication and free up time for meaningful interactions, not to replace human connection with automated processes.
- Value 2 (💻) - Working Software over Comprehensive Documentation: AI’s ability to accelerate development and automate testing can help teams deliver working software faster. However, teams must prioritize delivering value over generating outputs or reports. AI should be leveraged to support rapid iteration and feedback, not to create unnecessary complexity.
- Value 3 (🤝) - Customer Collaboration over Contract Negotiation: AI-powered analytics and chatbots can provide new ways to gather and analyze customer feedback. Still, Agile teams must ensure that these tools facilitate genuine collaboration with customers, keeping their needs and voices central to the process.
- Value 4 (🔄) - Responding to Change over Following a Plan: AI can help teams anticipate change by identifying trends and risks earlier, enabling more informed pivots. Yet, teams must remain flexible and avoid rigidly following AI-driven plans at the expense of adapting to new information or opportunities.
Outlook
Here's what's next for AI in Agile.
- Deeper Integration and Smarter Tools: Over the next one to five years, AI is expected to become an integral part of Agile project management, further enhancing sprint planning, backlog management, and risk analysis. AI-powered assistants will likely become more proactive, offering real-time coaching and adaptive workflow recommendations. (Will impact 🧑🤝🧑, 💻, and 🔄.)
- Focus on Adaptability and Learning: Agile teams will need to continuously adapt their practices to integrate AI effectively—using retrospectives to assess AI’s impact, refining processes, and ensuring that speed does not come at the expense of quality. (Supports 💻 and 🔄.)
- Human-AI Collaboration: The future of Agile lies in balancing AI’s analytical power with human creativity and judgment. Teams that leverage AI as a “collaborative teammate”—rather than a replacement—will unlock greater productivity, innovation, and job satisfaction. (Supports 🧑🤝🧑 and 🤝.)
Conclusion
AI is set to transform Agile project management, enhancing productivity, decision-making, and collaboration. However, achieving these benefits demands a thoughtful approach that mitigates risks while keeping Agile values central. Successful teams will embrace AI as a collaborative partner in continuous improvement, investing in ongoing training to empower individuals, deliver working solutions, collaborate closely with customers, and adapt swiftly to change.



Bibliography
Select bibliography:
- Beall, Justin L. (2024, March 15). Revolutionizing Agile Ceremonies with OpenAI. Available at: https://dev.to/dev3l/revolutionizing-agile-ceremonies-with-openai-a-game-changer-in-software-development-177p.
- Beck, K., Beedle, M., van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., Grenning, J., Highsmith, J., Hunt, A., Jeffries, R., Kern, J., Marick, B., Martin, R. C., Mellor, S., Schwaber, K., Sutherland, J., & Thomas, D. (2001). Manifesto for Agile Software Development. Also known as the Agile Manifesto. Available at: https://agilemanifesto.org/.
- Berlin School of Business and Innovation (2022, September 22). How Do Technical Abilities Combined with Leadership Skills Fuel Career Growth? Available at: https://www.berlinsbi.com/blog/career-advice/how-do-technical-abilities-combined-with-leadership-skills-fuel-career-growth.
- Booklife by Publishers Weekly (n.d.). Agile Protocol: The Transformation Ultimatum. Available at: https://booklife.com/project/agile-protocol-the-transformation-ultimatum-100435.
- Defense Advanced Research Projects Agency (DARPA) (2024, September 27). Teaching AI What It Should and Shouldn’t Do. Available at: https://www.darpa.mil/news/2024/teaching-ai.
- Engineering Research Visioning Alliance (n.d.). Strategic Thinking for Engineering Research in the Era of Artificial Intelligence. Available at: https://www.ervacommunity.org/task-force/visioning-event-strategic-thinking-for-engineering-research-in-the-era-of-ai/.
- Graffius, Scott M. (2016). Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. North Charleston, SC: CreateSpace.
- Graffius, Scott M. (2018, October 18). Agile Scrum Helps Innovators, Disruptors, and Entrepreneurs Develop and Deliver Products at Astounding Speed Which Drives Competitive Advantage [Presentation]. Talk delivered at Techstars Startup Week Conference. DOI: 10.13140/RG.2.2.25009.12647.
- Graffius, Scott M. (2019). Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change. Scotts Valley, CA: CreateSpace.
- Graffius, Scott M. (2020, November 27). Definition of Agile Culture. Available at: https://www.scottgraffius.com/blog/files/agile-culture.html.
- Graffius, Scott M. (2023, May 1). AI is a Team Sport: A Confluence of Diverse Technical and Soft Skills are Crucial for Success. Available at: https://scottgraffius.com/blog/files/successful-ai-teams.html. DOI: 10.13140/RG.2.2.20321.79200.
- Graffius, Scott M. (2023, October 9). Top 5 Roles on AI Teams. Available at: https://scottgraffius.com/blog/files/ai-team-roles.html. DOI: 10.13140/RG.2.2.34857.57449.
- Graffius, Scott M. (2023). What Successful AI Teams Have in Common [Video]. Graffius’ talk at the 2023 Conf42 Quantum Computer Conference. Available at: https://www.youtube.com/watch?v=u2qRKFbSKYE.
- Graffius, Scott M. (2024, April 5). Cisco Features Scott M. Graffius' 'Phases of Team Development' Work' Available at: https://scottgraffius.com/blog/files/cisco-2024.html. DOI: 10.13140/RG.2.2.16689.60000.
- Graffius, Scott M. (2024, May 3). Leverage Agile and AI to Innovate at the Speed of Light. Talk at private event in Dubai, UAE. DOI: 10.13140/RG.2.2.30790.48960.
- Graffius, Scott M. (2025, January 24). When Agile, AI, and Strategic Thinking Converge. Available at: https://scottgraffius.com/blog/files/when-agile-ai-and-strategic-thinking-converge.html.
- Graffius, Scott M. (2025, January 7). Scott M. Graffius’ Phases of Team Development: 2025 Update. Available at: https://scottgraffius.com/blog/files/phases-of-team-development-update-for-2025.html. DOI: 10.13140/RG.2.2.33705.30564.
- Graffius, Scott M. (2025, May 13). Scott M. Graffius Delivering $2.3 Billion in Value Through AI, Agile, and Project/PMO Leadership. Available at: https://scottgraffius.com/blog/files/scott-m-graffius-delivering-2-point-3-billion-dollars-in-impact-for-organizations.html.
- Graffius, Scott M. (2025). Agile Protocol: The Transformation Ultimatum. Seattle, WA: Amazon Digital Services.
- Hostinger (2025, May 25). Why Software Projects Fail and How to Avoid It. Available at: https://www.hostinger.com/tutorials/why-software-projects-fail.
- Kerzner, Harold (2022). Innovation Project Management: Methods, Case Studies, and Tools for Managing Innovation Projects—Second Edition. Hoboken, New Jersey: Wiley.
- Kilby, Mark (2024, February 2). How AI Will Reshape Agile Development: Takeaways from a Recent Briefing. Agile Alliance. Available at: https://www.agilealliance.org/how-ai-will-reshape-agile-development-takeaways-from-a-recent-briefing/.
- Morsa, Luigi (2022, July 7). Agile. Creativity. Innovation. Available at: https://blog.iil.com/agile-creativity-innovation/.
- Prasad, Baba (2025, May 5). Interpreters, Challengers and Stewards: The Role of Agile Leaders in an AI World. Brown University. Available at: https://professional.brown.edu/news/2025-05-05/agile-leadership-ai-world.
- Tallman, Stephen, and Shenkar, Oded, & Wu, Jay Valerian. (2023). Culture Eats Strategy for Breakfast: Use and Abuse of Culture in International Strategy Research. Strategic Management Review, 4 (2): 193-229.

About the Main Visual
Here's information on the Benefits-Risks-Outlook visual at the top of this article:
- It was designed to be out-of-the box, visually striking, and memorable.
- It symbolizes stakes, decision-making, and risk management—all highly relevant to Agile and AI.
- It conveys: "This is a high-stakes game. Play it smart." That resonates strongly with the evolving intersection of AI and Agile.

More
Continue reading for:
- About Scott M. Graffius,
- How to Cite This Article,
- and more.

About Scott M. Graffius

Scott M. Graffius is an AI, Agile, and Project Management/PMO leader, researcher, author, and speaker. Along the way, he spearheaded initiatives that have generated over $2.3 billion in impact for organizations across tech, entertainment, finance, healthcare, and beyond. The following sections provide additional information on his experience, contributions, and influence.
Experience
Graffius heads the professional services firm Exceptional PPM and PMO Solutions, along with its subsidiary Exceptional Agility. These consultancies offer strategic and tactical advisory, training, embedded expertise, and consulting services to the public, private, and government sectors. They help organizations enhance their capabilities and results in agile, project management, program management, portfolio management, and PMO leadership, supporting innovation and driving competitive advantage. The consultancies confidently back services with a Delighted Client Guarantee™.
Graffius is a former VP of project management with a publicly traded provider of diverse consumer products and services over the Internet. Before that, he ran and supervised the delivery of projects and programs in public and private organizations with businesses ranging from e-commerce to advanced technology products and services, retail, manufacturing, entertainment, and more.
He has experience with consumer, business, reseller, government, and international markets.
Award-Winning Author
Graffius has authored three books.
- Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions, his first book, earned 17 awards.
- Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change, his second book, was named one of the best Scrum books of all time by BookAuthority.
- Agile Protocol: The Transformation Ultimatum, his third book and his first work of fiction, was released in April 2025. The book trailer is on YouTube.
International Public Speaker
Organizations worldwide engage Graffius to present on tech (including AI), Agile, project management, program management, portfolio management, and PMO leadership. He crafts and delivers unique and compelling talks and workshops. To date, Graffius has conducted 93 sessions across 25 countries. Select examples of events include Agile Trends Gov, BSides (Newcastle Upon Tyne), Conf42 Quantum Computing, DevDays Europe, DevOps Institute, DevOpsDays (Geneva), Frug’Agile, IEEE, Microsoft, Scottish Summit, Scrum Alliance RSG (Nepal), Techstars, and W Love Games International Video Game Development Conference (Helsinki), and more.
With an average rating of 4.81 (on a scale of 1-5), sessions are highly valued.
The speaker engagement request form is here.
Thought Leadership and Influence
Prominent businesses, professional associations, government agencies, and universities have showcased Graffius and his contributions—spanning his books, talks, workshops, and beyond. Select examples include:
- Adobe,
- American Management Association,
- Amsterdam Public Health Research Institute,
- Bayer,
- BMC Software,
- Boston University,
- Broadcom,
- Cisco,
- Coburg University of Applied Sciences and Arts - Germany,
- Computer Weekly,
- Constructor University - Germany,
- Data Governance Success,
- Deimos Aerospace,
- DevOps Institute,
- Dropbox,
- EU's European Commission,
- Ford Motor Company,
- Gartner,
- GoDaddy,
- Harvard Medical School,
- Hasso Plattner Institute - Germany,
- IEEE,
- Innovation Project Management,
- Johns Hopkins University,
- Journal of Neurosurgery,
- Lam Research (Semiconductors),
- Leadership Worthy,
- Life Sciences Trainers and Educators Network,
- London South Bank University,
- Microsoft,
- NASSCOM,
- National Academy of Sciences,
- New Zealand Government,
- Oracle,
- Pinterest Inc.,
- Project Management Institute,
- Mary Raum (Professor of National Security Affairs, United States Naval War College),
- SANS Institute,
- SBG Neumark - Germany,
- Singapore Institute of Technology,
- Torrens University - Australia,
- TBS Switzerland,
- Tufts University,
- UC San Diego,
- UK Sports Institute,
- University of Galway - Ireland,
- US Department of Energy,
- US National Park Service,
- US Soccer,
- US Tennis Association,
- Verizon,
- Wrike,
- Yale University,
- and many others.
Graffius has played a key role in the Project Management Institute (PMI) in developing professional standards. He was a member of multiple teams that authored, reviewed, and produced:
- Practice Standard for Work Breakdown Structures—Second Edition.
- A Guide to the Project Management Body of Knowledge—Sixth Edition.
- The Standard for Program Management—Fourth Edition.
- The Practice Standard for Project Estimating—Second Edition.
Additional details are here.
He was also a subject matter expert reviewer of content for the PMI’s Congress. Beyond the PMI, Graffius also served as a member of the review team for two of the Scrum Alliance’s Global Scrum Gatherings.
Acclaimed Authority on Teamwork Tradecraft
Graffius is a renowned authority on teamwork tradecraft. Informed by the research of Bruce W. Tuckman and Mary Ann C. Jensen, over 100 subsequent studies, and Graffius' first-hand professional experience with, and analysis of, team leadership and performance, Graffius created his 'Phases of Team Development' as a unique perspective and visual conveying the five phases of team development. First introduced in 2008 and periodically updated, his work provides a diagnostic and strategic guide for navigating team dynamics. It provides actionable insights for leaders across industries to develop high-performance teams. Its adoption by esteemed organizations such as Yale University, IEEE, Cisco, Microsoft, Ford, Oracle, Broadcom, the U.S. National Park Service, and the Journal of Neurosurgery, among others, highlights its utility and value, solidifying its status as an indispensable resource for elevating team performance and driving organizational excellence.
The 2025 edition of Graffius' "Phases of Team Development" intellectual property is here.
Expert on Temporal Dynamics on Social Media Platforms
Graffius is also an authority on temporal dynamics on social media platforms. His 'Lifespan (Half-Life) of Social Media Posts' research—first published in 2018 and updated annually—delivers a precise quantitative analysis of post longevity across digital platforms, utilizing advanced statistical techniques to determine mean half-life with precision. It establishes a solid empirical base, effectively highlighting the ephemeral nature of content within social media ecosystems. Referenced and applied by leading entities such as the Center for Direct Marketing, Fast Company, GoDaddy, Pinterest Inc., and PNAS, among others, his research exemplifies methodological rigor and sustained significance in the field of digital informatics.
The 2025 edition of Graffius "Lifespan (Half-Life) of Social Media Posts" research is here.
Education and Professional Certifications
Graffius has a bachelor’s degree in psychology with a focus in Human Factors. He holds eight professional certifications:
- Certified SAFe 6 Agilist (SA),
- Certified Scrum Professional - ScrumMaster (CSP-SM),
- Certified Scrum Professional - Product Owner (CSP-PO),
- Certified ScrumMaster (CSM),
- Certified Scrum Product Owner (CSPO),
- Project Management Professional (PMP),
- Lean Six Sigma Green Belt (LSSGB), and
- IT Service Management Foundation (ITIL).
He is an active member of the Scrum Alliance, the Project Management Institute (PMI), and the Institute of Electrical and Electronics Engineers (IEEE).
Advancing AI, Agile, and Project/PMO Management
Scott M. Graffius continues to advance the fields of AI, Agile, and Project/PMO Management through his leadership, research, writing, and real-world impact. Businesses and other organizations leverage Graffius’ insights to drive their success.
Thought Leader | Public Speaker | Agile Protocol Book | Agile Scrum Book | Agile Transformation Book | Blog | Photo | X | LinkedIn | Email














Sign up for Miro—it's free!
(Want more features? You can always upgrade to a paid plan.)
How to Cite This Article
Graffius, Scott M. (2025, May 27). AI in Agile: Benefits, Risks, Outlook. Available at: https://scottgraffius.com/blog/files/ai-in-agile-benefits-risks-and-outlook-by-scott-m-graffius.html.
Digital Object Identifier (DOI)
DOI: (coming soon)
Content Acknowledgements
All names, marks, and content are the property of their respective owners.
Top 5 Hashtags
#AI
#ArtificialIntelligence
#Agile
#AIinAgile
#FutureOfAgile
Copyright
Copyright © Scott M. Graffius. All rights reserved.
Content on this site—including text, images, videos, and data—may not be used for training or input into any artificial intelligence, machine learning, or automatized learning systems, or published, broadcast, rewritten, or redistributed without the express written permission of Scott M. Graffius.
The “Pants-on-Fire Index for AI”


When an AI confidently claims the moon is made of cheese, it’s funny but troubling.
Generative AI can dazzle. However, it’s prone to deliver fiction as fact, a phenomenon known as AI hallucinations. Enter the “Pants-on-Fire Index for AI,” created by Scott M. Graffius. This satirical yet sharp tool exposes and scores AI’s factual errors, holding AI accountable.
The idea for the index emerged after Graffius detailed the alarming performance of the Project Management Institute’s (PMI) AI tool, which repeatedly fabricated facts and got project management basics wrong. That experience stressed the need for a simple way to spotlight AI-generated misinformation.
The “Pants-on-Fire Index for AI” scores the frequency and significance of inaccuracies, exposing the problem with clear metrics. It rates AI on a scale of 0 to 10: 0 signals accuracy and 10 denotes blazing fabrications. The following example shows the index for the PMI’s AI tool.

Recommended practices for using generative AI include:
- Use resources like the “Pants-on-Fire Index for AI” to gain insights on reliability and use the AI tools with the best ratings.
- Verify AI output claims by tracking down cited sources and cross-checking information against trusted references, like peer-reviewed journals or official records.
When AI gets things wrong, using its output can spread false information, damage reputations, and create other issues. The “Pants-on-Fire Index for AI” playfully but pointedly spotlights these errors, underscoring the importance of verifying AI outputs before acting on them.

More
Continue reading for:
- Additional Articles,
- About Scott M. Graffius,
- How to Cite This Article,
- and more.

Additional Articles
You may also be interested in these relatively recent articles on Agile, AI, and Project Management:
- Agile for Unicorns: 7 Keys to Thrive; Scott M. Graffius’ Workshop
- Meta and Anduril’s EagleEye and the Future of XR: How Gaming, AI, and Agile Are Transforming Defense
- AI in Agile: Benefits, Risks, Outlook
- National Science Foundation’s LTER Network Features Scott M. Graffius’ Phases of Team Development IP
- Scott M. Graffius Delivering $2.3 Billion in Value Through AI, Agile, and Project/PMO Leadership
- NESEA Conference Session on Innovation Highlights Scott M. Graffius' 'Phases of Team Development'
- U.S. Soccer Scores with Scott M. Graffius' Intellectual Property on Teamwork
- Scott M. Graffius' Role in Advancing Project Management Institute (PMI) Standards Excellence
- When Agile, AI, and Strategic Thinking Converge
- Scott M. Graffius’ Phases of Team Development: 2025 Update
- Scott M. Graffius' 'Phases of Team Development' was Spotlighted in Journal of Neurosurgery
- Hochschule Coburg (Coburg University) Germany Uses Scott M. Graffius’ Phases of Team Development IP in Coursework on Agile Development
- EU Europass Teacher Academy Features Scott M. Graffius’ ‘Phases of Team Development’ in Leadership Training
- Tufts University Features Scott M. Graffius 'Phases of Team Development' Intellectual Property
- Bayer Employs Scott M. Graffius' Intellectual Property
- Semiconductor Manufacturing Firm Lam Research Features Scott M. Graffius' 'Phases of Team Development' Intellectual Property
- Scott M. Graffius Speaking on Agile, AI, and Innovation at a Private Event in Dubai
- Cisco Features Scott M. Graffius' 'Phases of Team Development' Work
- Scott M. Graffius Speaking on Successful AI at DevDays Europe 2024 Conference
- University of California, San Diego Features Scott M. Graffius’ ‘Phases of Team Development’ Work
- AI is a Team Sport

About Scott M. Graffius

Scott M. Graffius is an AI, Agile, and Project Management/PMO leader, researcher, author, and speaker. Along the way, he spearheaded initiatives that have generated over $2.3 billion in impact for organizations across tech, entertainment, finance, healthcare, and beyond. The following sections provide additional information on his experience, contributions, and influence.
Experience
Graffius heads the professional services firm Exceptional PPM and PMO Solutions, along with its subsidiary Exceptional Agility. These consultancies offer strategic and tactical advisory, training, embedded expertise, and consulting services to the public, private, and government sectors. They help organizations enhance their capabilities and results in agile, project management, program management, portfolio management, and PMO leadership, supporting innovation and driving competitive advantage. The consultancies confidently back services with a Delighted Client Guarantee™.
Graffius is a former VP of project management with a publicly traded provider of diverse consumer products and services over the Internet. Before that, he ran and supervised the delivery of projects and programs in public and private organizations with businesses ranging from e-commerce to advanced technology products and services, retail, manufacturing, entertainment, and more.
He has experience with consumer, business, reseller, government, and international markets.
Award-Winning Author
Graffius has authored three books.
- Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions, his first book, earned 17 awards.
- Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change, his second book, was named one of the best Scrum books of all time by BookAuthority.
- Agile Protocol: The Transformation Ultimatum, his third book and his first work of fiction, was released in April 2025. The book trailer is on YouTube.
International Public Speaker
Organizations worldwide engage Graffius to present on tech (including AI), Agile, project management, program management, portfolio management, and PMO leadership. He crafts and delivers unique and compelling talks and workshops. To date, Graffius has conducted 94 sessions across 25 countries. Select examples of events include Agile Trends Gov, BSides (Newcastle Upon Tyne), Conf42 Quantum Computing, DevDays Europe, DevOps Institute, DevOpsDays (Geneva), Frug’Agile, IEEE, Microsoft, Scottish Summit, Scrum Alliance RSG (Nepal), Techstars, and W Love Games International Video Game Development Conference (Helsinki), and more.
With an average rating of 4.81 (on a scale of 1-5), sessions are highly valued.
The speaker engagement request form is here.
Thought Leadership and Influence
Prominent businesses, professional associations, government agencies, and universities have showcased Graffius and his contributions—spanning his books, talks, workshops, and beyond. Select examples include:
- Adobe,
- American Management Association,
- Amsterdam Public Health Research Institute,
- Bayer,
- BMC Software,
- Boston University,
- Broadcom,
- Cisco,
- Coburg University of Applied Sciences and Arts - Germany,
- Computer Weekly,
- Constructor University - Germany,
- Data Governance Success,
- Deimos Aerospace,
- DevOps Institute,
- Dropbox,
- EU's European Commission,
- Ford Motor Company,
- Gartner,
- GoDaddy,
- Harvard Medical School,
- Hasso Plattner Institute - Germany,
- IEEE,
- Innovation Project Management,
- Johns Hopkins University,
- Journal of Neurosurgery,
- Lam Research (Semiconductors),
- Leadership Worthy,
- Life Sciences Trainers and Educators Network,
- London South Bank University,
- Microsoft,
- NASSCOM,
- National Academy of Sciences,
- New Zealand Government,
- Oracle,
- Pinterest Inc.,
- Project Management Institute,
- Mary Raum (Professor of National Security Affairs, United States Naval War College),
- SANS Institute,
- SBG Neumark - Germany,
- Singapore Institute of Technology,
- Torrens University - Australia,
- TBS Switzerland,
- Tufts University,
- UC San Diego,
- UK Sports Institute,
- University of Galway - Ireland,
- US Department of Energy,
- US National Park Service,
- US Soccer,
- US Tennis Association,
- Verizon,
- Wrike,
- Yale University,
- and many others.
Graffius has played a key role in the Project Management Institute (PMI) in developing professional standards. He was a member of multiple teams that authored, reviewed, and produced:
- Practice Standard for Work Breakdown Structures—Second Edition.
- A Guide to the Project Management Body of Knowledge—Sixth Edition.
- The Standard for Program Management—Fourth Edition.
- The Practice Standard for Project Estimating—Second Edition.
Additional details are here.
He was also a subject matter expert reviewer of content for the PMI’s Congress. Beyond the PMI, Graffius also served as a member of the review team for two of the Scrum Alliance’s Global Scrum Gatherings.
Acclaimed Authority on Teamwork Tradecraft

Graffius is a renowned authority on teamwork tradecraft. Informed by the research of Bruce W. Tuckman and Mary Ann C. Jensen, over 100 subsequent studies, and Graffius' first-hand professional experience with, and analysis of, team leadership and performance, Graffius created his 'Phases of Team Development' as a unique perspective and visual conveying the five phases of team development. First introduced in 2008 and periodically updated, his work provides a diagnostic and strategic guide for navigating team dynamics. It provides actionable insights for leaders across industries to develop high-performance teams. Its adoption by esteemed organizations such as Yale University, IEEE, Cisco, Microsoft, Ford, Oracle, Broadcom, the U.S. National Park Service, and the Journal of Neurosurgery, among others, highlights its utility and value, solidifying its status as an indispensable resource for elevating team performance and driving organizational excellence.
The 2025 edition of Graffius' "Phases of Team Development" intellectual property is here.
Expert on Temporal Dynamics on Social Media Platforms

Graffius is also an authority on temporal dynamics on social media platforms. His 'Lifespan (Half-Life) of Social Media Posts' research—first published in 2018 and updated annually—delivers a precise quantitative analysis of post longevity across digital platforms, utilizing advanced statistical techniques to determine mean half-life with precision. It establishes a solid empirical base, effectively highlighting the ephemeral nature of content within social media ecosystems. Referenced and applied by leading entities such as the Center for Direct Marketing, Fast Company, GoDaddy, Pinterest Inc., and PNAS, among others, his research exemplifies methodological rigor and sustained significance in the field of digital informatics.
The 2025 edition of Graffius "Lifespan (Half-Life) of Social Media Posts" research is here.
Education and Professional Certifications
Graffius has a bachelor’s degree in psychology with a focus in Human Factors. He holds eight professional certifications:
- Certified SAFe 6 Agilist (SA),
- Certified Scrum Professional - ScrumMaster (CSP-SM),
- Certified Scrum Professional - Product Owner (CSP-PO),
- Certified ScrumMaster (CSM),
- Certified Scrum Product Owner (CSPO),
- Project Management Professional (PMP),
- Lean Six Sigma Green Belt (LSSGB), and
- IT Service Management Foundation (ITIL).
He is an active member of the Scrum Alliance, the Project Management Institute (PMI), and the Institute of Electrical and Electronics Engineers (IEEE).
Advancing AI, Agile, and Project/PMO Management
Scott M. Graffius continues to advance the fields of AI, Agile, and Project/PMO Management through his leadership, research, writing, and real-world impact. Businesses and other organizations leverage Graffius’ insights to drive their success.
Thought Leader | Public Speaker | Agile Protocol Book | Agile Scrum Book | Agile Transformation Book | Blog | Photo | X | LinkedIn | Email














Sign up for Miro—it's free!
(Want more features? You can always upgrade to a paid plan.)
How to Cite This Article
Graffius, Scott M. (2025, June 25). The “Pants-on-Fire Index for AI”. Available at: https://scottgraffius.com/blog/files/pants-on-fire-index-for-ai.html.
Digital Object Identifier (DOI)
DOI: (coming soon)
Content Acknowledgements
Names, marks, and content are the property of their respective owners.
PMI and PMI Infinity names, marks, and content are the property of the Project Management Institute, Inc.
Top 5 Hashtags
#AI
#ArtificialIntelligence
#AIHallucinations
#AIEthics
#PantsOnFireIndexForAI
Post-Publication Notes
If there are any supplements or updates to this article after the date of publication, they will appear here.
Update on 8 July 2025
See the related story, AI Showcase Showdown: Ranking AI Accuracy on Project Management Basics.
Update on 22 July 2025
Graffius created and released the supplement, Pants-on Fire Index for AI: How It's Calculated. It's shown below.
The formula for the Pants-on Fire Index for AI (abbreviated as PoF) can also be expressed as:
PoF = 10 × ( Σ (eᵢ × sᵢ) ) ÷ ( n × Sₘₐₓ )
Where:
- n = total number of assertions
- eᵢ = error indicator flag of 0 if assertion i is true, 1 if false
- sᵢ = severity of false claim (1 to Sₘₐₓ, where higher = worse)
- Sₘₐₓ = maximum possible severity (value of 10)
For details, refer to the visual, "Pants-on-Fire Index for AI: How It’s Calculated."


Copyright
Copyright © Scott M. Graffius. All rights reserved.
Content on this site—including text, images, videos, and data—may not be used for training or input into any artificial intelligence, machine learning, or automatized learning systems, or published, broadcast, rewritten, or redistributed without the express written permission of Scott M. Graffius.

AI Showcase Showdown: Ranking AI Accuracy on Project Management Basics


Introduction
On 17 June 2025, Scott M. Graffius assessed multiple artificial intelligence (AI) platforms by testing their performance with the same prompt on fundamental information on project management. Among the AIs evaluated, the Project Management Institute’s (PMI) Infinity AI produced such problematic results that Graffius wrote about the experience with that singular AI. That day, he published “PMI’s Infinity AI Gets the Basics of Team Development Alarmingly and Repeatedly Wrong.”
The Pants-on-Fire Index for AI
The performance of PMI Infinity AI, which repeatedly fabricated facts and got project management basics wrong, stressed the need for a simple way to spotlight the impact of misinformation generated by AI. Based on that, Graffius created the “Pants-on-Fire Index for AI” and wrote about it on 25 June 2025. The index is a satirical yet candid gauge of the frequency and significance of the misrepresentation and fabrication of facts by AI (a phenomenon called AI hallucinations). The index exposes and scores AI’s related errors, holding AI accountable.
The Pants-on-Fire Index for AI ranges from 0 to 10, where 0 represents no issues and 10 indicates total fabrication. The performance of PMI Infinity AI is shown below.

For details on the above, see Graffius’ 17 June 2025 and 25 June 2025 articles.
Audience Response and Expanded Analysis
Complementing the published articles, Graffius also disseminated the material through multiple social media networks. The audience responded.
Reader feedback included inquiries and requests for a comparative analysis. Some respondents suggested that, although PMI Infinity AI performed poorly, it might still be comparable to—or even outperform—other AI tools. To address these perspectives and provide greater clarity, this article presents the results of testing the same prompt across four additional generative AI platforms: OpenAI’s ChatGPT, Google Gemini, Anthropic Claude, and Microsoft Copilot. These findings benchmark PMI Infinity AI’s performance—on project management basics—against other AIs.
PMI Infinity’s Expected vs. Actual Performance
The PMI is widely recognized as the global authority on project management. When the PMI released the Infinity AI tool under its banner, the tool carried an implicit expectation of accuracy—at least on core project management topics. PMI Infinity AI should at least meet the accuracy of PMI’s materials, especially on core topics. Unfortunately, it did not. Specifically, it scored a 9 out of 10 on the Pants-on-Fire Index for AI (where 10 is the worst).
Comparative Results
While the PMI Infinity AI got project management basics wrong (scoring: 9), all four of the other tools got it right (scoring: 0). The report for PMI Infinity AI was shown earlier in this article. Reports for ChatGPT, Gemini, Claude, and Copilot follow.
Here's the one for ChatGPT.

The report for Google Gemini is next.

Here's the report for Claude.

And, finally, here's the report for Microsoft Copilot.

As shown, ChatGPT, Gemini, Claude, and Copilot all got project management basics right; each scored 0 on the Pants-on-Fire Index. For comparison, PMI Infinity AI repeatedly got project management basics wrong; it scored 9 on the Pants-on-Fire Index.
Implications and Cautions
Until significant improvements are made, PMI Infinity AI should be approached with extreme caution—and only exercised if users independently verify its outputs against trusted sources. This evaluation highlights a broader issue: when reputable institutions back AI tools, the stakes are even higher. Accuracy is vital.
Each of the other AIs successfully addressed the prompt on project management basics, while PMI Infinity AI repeatedly ignored or fabricated facts. For professionals who rely on accurate information, such breakdowns represent a failure of trust.
Conclusion
In this AI showcase showdown, ChatGPT, Gemini, Claude, and Copilot were winners. Unfortunately, PMI Infinity AI did not achieve the same status.
This article is shared in the interest of transparency—to support informed decision-making and to encourage the responsible advancement of AI tools for the public good.
If there's an update after this article is published, the information will appear in the Post-Publication Notes section.


More
Continue reading for:
- About OpenAI ChatGPT,
- About Google Gemini,
- About Anthropic Claude,
- About Microsoft Copilot,
- About PMI Infinity,
- About Scott M. Graffius,
- How to Cite This Article,
- and more.



About OpenAI's ChatGPT
ChatGPT is a conversational AI developed by OpenAI, based on the GPT (Generative Pre-trained Transformer) architecture. It is designed to understand and generate human-like text, enabling applications from chatbots to content creation. Since its launch, ChatGPT has been widely adopted for its versatility and ease of use. For more information, visit https://openai.com/chatgpt.

About Google Gemini
Google Gemini is Google’s next-generation large language model and AI system, aiming to combine advanced language understanding with multimodal capabilities like image and video processing. It is part of Google’s broader AI strategy to integrate powerful AI into search, productivity tools, and more. Gemini is positioned to compete with leading AI platforms by enhancing context awareness and reasoning. Learn more at https://ai.google/.

About Anthropic Claude
Claude is an AI assistant created by Anthropic, a company focused on building reliable, interpretable, and steerable AI systems. Claude emphasizes safety and ethical considerations while delivering powerful natural language understanding and generation capabilities. It is designed to assist with a variety of tasks such as summarization, coding help, and conversational engagement. Visit https://www.anthropic.com/ for details.

About Microsoft Copilot
Microsoft Copilot integrates advanced AI capabilities into Microsoft 365 applications like Word, Excel, and Outlook, enabling users to generate text, analyze data, and automate workflows seamlessly. Built on OpenAI’s GPT technology and enhanced with Microsoft’s productivity tools, Copilot aims to boost efficiency and creativity in professional environments. Discover more at https://www.microsoft.com/en-us/microsoft-365/copilot.

About PMI and PMI Infinity
Founded in 1968, the Project Management Institute (PMI) is a globally recognized professional organization dedicated to advancing the practice, science, and profession of project management. It provides resources, certifications, and networking opportunities to empower professionals in managing projects effectively across various industries. Its flagship certifications are widely respected and sought after for demonstrating expertise in project leadership. Through its standards, publications, and global community, PMI fosters best practices and drives innovation in project, program, and portfolio management. Visit https://www.pmi.org to learn more about the PMI.
On January 22, 2024, the PMI announced the launch of PMI Infinity™, marketed as an AI-powered assistant designed for project professionals. It claims to offer smart navigation through "over 14,000 vetted project‑management resources." Although its failure to correctly answer a prompt about project management basics—as delineated in this article—is problematic.

About Scott M. Graffius

Scott M. Graffius is an AI, Agile, and Project Management/PMO leader, researcher, author, and speaker. Along the way, he spearheaded initiatives that have generated over $2.3 billion in impact for organizations across tech, entertainment, finance, healthcare, and beyond. The following sections provide additional information on his experience, contributions, and influence.
Experience
Graffius heads the professional services firm Exceptional PPM and PMO Solutions, along with its subsidiary Exceptional Agility. These consultancies offer strategic and tactical advisory, training, embedded expertise, and consulting services to the public, private, and government sectors. They help organizations enhance their capabilities and results in agile, project management, program management, portfolio management, and PMO leadership, supporting innovation and driving competitive advantage. The consultancies confidently back services with a Delighted Client Guarantee™.
Graffius is a former VP of project management with a publicly traded provider of diverse consumer products and services over the Internet. Before that, he ran and supervised the delivery of projects and programs in public and private organizations with businesses ranging from e-commerce to advanced technology products and services, retail, manufacturing, entertainment, and more.
He has experience with consumer, business, reseller, government, and international markets.
Award-Winning Author
Graffius has authored three books.
- Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions, his first book, earned 17 awards.
- Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change, his second book, was named one of the best Scrum books of all time by BookAuthority.
- Agile Protocol: The Transformation Ultimatum, his third book and his first work of fiction, was released in April 2025. The book trailer is on YouTube.
International Public Speaker
Organizations worldwide engage Graffius to present on tech (including AI), Agile, project management, program management, portfolio management, and PMO leadership. He crafts and delivers unique and compelling talks and workshops. To date, Graffius has conducted 94 sessions across 25 countries. Select examples of events include Agile Trends Gov, BSides (Newcastle Upon Tyne), Conf42 Quantum Computing, DevDays Europe, DevOps Institute, DevOpsDays (Geneva), Frug’Agile, IEEE, Microsoft, Scottish Summit, Scrum Alliance RSG (Nepal), Techstars, and W Love Games International Video Game Development Conference (Helsinki), and more.
With an average rating of 4.81 (on a scale of 1-5), sessions are highly valued.
The speaker engagement request form is here.
Thought Leadership and Influence
Prominent businesses, professional associations, government agencies, and universities have showcased Graffius and his contributions—spanning his books, talks, workshops, and beyond. Select examples include:
- Adobe,
- American Management Association,
- Amsterdam Public Health Research Institute,
- Bayer,
- BMC Software,
- Boston University,
- Broadcom,
- Cisco,
- Coburg University of Applied Sciences and Arts - Germany,
- Computer Weekly,
- Constructor University - Germany,
- Data Governance Success,
- Deimos Aerospace,
- DevOps Institute,
- Dropbox,
- EU's European Commission,
- Ford Motor Company,
- Gartner,
- GoDaddy,
- Harvard Medical School,
- Hasso Plattner Institute - Germany,
- IEEE,
- Innovation Project Management,
- Johns Hopkins University,
- Journal of Neurosurgery,
- Lam Research (Semiconductors),
- Leadership Worthy,
- Life Sciences Trainers and Educators Network,
- London South Bank University,
- Microsoft,
- NASSCOM,
- National Academy of Sciences,
- New Zealand Government,
- Oracle,
- Pinterest Inc.,
- Project Management Institute,
- Mary Raum (Professor of National Security Affairs, United States Naval War College),
- SANS Institute,
- SBG Neumark - Germany,
- Singapore Institute of Technology,
- Torrens University - Australia,
- TBS Switzerland,
- Tufts University,
- UC San Diego,
- UK Sports Institute,
- University of Galway - Ireland,
- US Department of Energy,
- US National Park Service,
- US Soccer,
- US Tennis Association,
- Verizon,
- Wrike,
- Yale University,
- and many others.
Graffius has played a key role in the Project Management Institute (PMI) in developing professional standards. He was a member of multiple teams that authored, reviewed, and produced:
- Practice Standard for Work Breakdown Structures—Second Edition.
- A Guide to the Project Management Body of Knowledge—Sixth Edition.
- The Standard for Program Management—Fourth Edition.
- The Practice Standard for Project Estimating—Second Edition.
Additional details are here.
He was also a subject matter expert reviewer of content for the PMI’s Congress. Beyond the PMI, Graffius also served as a member of the review team for two of the Scrum Alliance’s Global Scrum Gatherings.
Acclaimed Authority on Teamwork Tradecraft

Graffius is a renowned authority on teamwork tradecraft. Informed by the research of Bruce W. Tuckman and Mary Ann C. Jensen, over 100 subsequent studies, and Graffius' first-hand professional experience with, and analysis of, team leadership and performance, Graffius created his 'Phases of Team Development' as a unique perspective and visual conveying the five phases of team development. First introduced in 2008 and periodically updated, his work provides a diagnostic and strategic guide for navigating team dynamics. It provides actionable insights for leaders across industries to develop high-performance teams. Its adoption by esteemed organizations such as Yale University, IEEE, Cisco, Microsoft, Ford, Oracle, Broadcom, the U.S. National Park Service, and the Journal of Neurosurgery, among others, highlights its utility and value, solidifying its status as an indispensable resource for elevating team performance and driving organizational excellence.
The 2025 edition of Graffius' "Phases of Team Development" intellectual property is here.
Expert on Temporal Dynamics on Social Media Platforms

Graffius is also an authority on temporal dynamics on social media platforms. His 'Lifespan (Half-Life) of Social Media Posts' research—first published in 2018 and updated annually—delivers a precise quantitative analysis of post longevity across digital platforms, utilizing advanced statistical techniques to determine mean half-life with precision. It establishes a solid empirical base, effectively highlighting the ephemeral nature of content within social media ecosystems. Referenced and applied by leading entities such as the Center for Direct Marketing, Fast Company, GoDaddy, Pinterest Inc., and PNAS, among others, his research exemplifies methodological rigor and sustained significance in the field of digital informatics.
The 2025 edition of Graffius "Lifespan (Half-Life) of Social Media Posts" research is here.
Education and Professional Certifications
Graffius has a bachelor’s degree in psychology with a focus in Human Factors. He holds eight professional certifications:
- Certified SAFe 6 Agilist (SA),
- Certified Scrum Professional - ScrumMaster (CSP-SM),
- Certified Scrum Professional - Product Owner (CSP-PO),
- Certified ScrumMaster (CSM),
- Certified Scrum Product Owner (CSPO),
- Project Management Professional (PMP),
- Lean Six Sigma Green Belt (LSSGB), and
- IT Service Management Foundation (ITIL).
He is an active member of the Scrum Alliance, the Project Management Institute (PMI), and the Institute of Electrical and Electronics Engineers (IEEE).
Advancing AI, Agile, and Project/PMO Management
Scott M. Graffius continues to advance the fields of AI, Agile, and Project/PMO Management through his leadership, research, writing, and real-world impact. Businesses and other organizations leverage Graffius’ insights to drive their success.
Thought Leader | Public Speaker | Agile Protocol Book | Agile Scrum Book | Agile Transformation Book | Blog | Photo | X | LinkedIn | Email















Sign up for Miro—it's free!
(Want more features? You can always upgrade to a paid plan.)
How to Cite This Article
Graffius, Scott M. (2025, July 8). AI Showcase Showdown: Ranking AI Accuracy on Project Management Basics. Available at: https://scottgraffius.com/blog/files/ai-showcase-showdown-ranking-ai-accuracy-on-project-management-basics.html.
Digital Object Identifier (DOI)
DOI: (coming soon)
Content Acknowledgements
All names, marks, and content are the property of their respective owners.
ChatGPT name, mark, and content are the property of OpenAI, L.L.C.
Google and Google Gemini names, marks, and content are the property of Alphabet Inc.
Anthropic and Anthropic Claude names, marks, and content are the property of Anthropic Public-Benefit Corporation (PBC).
Microsoft and Microsoft Copilot names, marks, and content are the property of Microsoft Corporation.
PMI and PMI Infinity names, marks, and content are the property of the Project Management Institute, Inc.
"Pants-on-Fire Index for AI" is copyright © Scott M. Graffius. All rights reserved.
Top 5 Hashtags
#ArtificialIntelligence
#AI
#ProjectManagement
#ProjectManagers
#PMIInfinity
Post-Publication Notes
If there are any supplements or updates to this article after the date of publication, they will appear here.
Supplement on 8 July 2025
[Unsolicited feedback received a few hours after the article was published; feedback reproduced with permission, with personal details omitted]
Mr. Graffius,
You seem to take your readers’ feedback seriously, so here’s my review of your AI Showcase Showdown article, prioritising what I found particularly engaging and distinctive.
The piece is compelling. What stood out as original and valuable was your introduction of the Pants-on-Fire Index for AI, which I found to be a witty and memorable device for quantifying a growing concern that, until now, has lacked a straightforward metric. The name keeps it accessible, while still addressing the serious issue of AI misinformation.
What surprised me most was the stark disparity in performance uncovered in the comparative analysis. It’s quite striking that PMI Infinity AI, offered by the very organisation regarded as the worldwide authority on project management, fared so poorly on fundamental concepts, particularly when all four competitors (ChatGPT, Gemini, Claude, and Copilot) managed the same prompt without issue. It creates a fascinating paradox: the AI tool backed by the most authoritative body in the field turns out to be the weakest performer.
Methodologically, for a non-scientific paper, I found your approach thoughtful and robust. Rather than singling out PMI Infinity for criticism, you broadened the scope to include data on other AI platforms under identical conditions. That comparative angle adds important context and avoids the appearance of an unfair or isolated critique.
The article also raises significant questions about institutional credibility and the responsibilities that come with it. When a respected body such as PMI puts its name behind an AI tool, users are naturally inclined to expect a higher standard of reliability, which makes its underperformance all the more concerning.
Your writing strikes a commendable balance between professional rigour and approachability, making complex AI evaluation concepts digestible for practitioners who rely on this information to choose their tools wisely.
It would have been interesting to note whether PMI had liaised with you regarding their Infinity. If they had, it might suggest a receptiveness to constructive input and a pledge to improvement.
Yours sincerely,
Oliver H.
—————
Scott M. Graffius delineated and shared findings on PMI Infinity via:
- Article published on 17 June 2025;
- Feedback provided to PMI via their provide feedback mechanism — this is detailed in the Post-Publication Notes section of the 17 June 2025 article;
- Posts on social media, which included, as noted in the Post-Publication Notes section of the 17 June 2025 article, a post on LinkedIn where Graffius tagged the PMI and the CEO of the PMI;
- Article published on 25 June 2025;
- This 8 July 2025 article.
Here's the answer to the question posed by Oliver: No. To date, the PMI has not responded.
Update on 22 July 2025
Graffius created and released the supplement, Pants-on Fire Index for AI: How It's Calculated. It's shown below.

The formula for the Pants-on Fire Index for AI (abbreviated as PoF) can also be expressed as:
PoF = 10 × ( Σ (eᵢ × sᵢ) ) ÷ ( n × Sₘₐₓ )
Where:
- n = total number of assertions
- eᵢ = error indicator flag of 0 if assertion i is true, 1 if false
- sᵢ = severity of false claim (1 to Sₘₐₓ, where higher = worse)
- Sₘₐₓ = maximum possible severity (value of 10)
For details, refer to the visual, "Pants-on-Fire Index for AI: How It’s Calculated."


Copyright
Copyright © Scott M. Graffius. All rights reserved.
Content on this site—including text, images, videos, and data—may not be used for training or input into any artificial intelligence, machine learning, or automatized learning systems, or published, broadcast, rewritten, or redistributed without the express written permission of Scott M. Graffius.

Scott M. Graffius’ Insights on AI, Agile, Gaming, XR, and Defense Transformation Cited by MSN in Their Coverage of Innovation and Leadership in the Sector


Introduction
MSN featured Scott M. Graffius’ work in the article “Why True Innovation in Defense Demands Leaders Who Shoulder Risk and Unfreeze the Middle.” The piece spotlights Graffius’ analysis of the Meta-Anduril EagleEye project, a pioneering extended reality (XR) initiative blending gaming-inspired virtual reality (VR), artificial intelligence (AI), and Agile to revolutionize battlefield operations.
In his article, “Meta and Anduril’s EagleEye and the Future of XR: How Gaming, AI, and Agile Are Transforming Defense,” Graffius examines how Meta’s Reality Labs and Anduril’s Lattice platform collaborate to deliver XR headsets for the U.S. Army. These wearables project real-time tactical data—such as drone feeds—into soldiers’ fields of view, mimicking the immersive qualities of advanced gaming. Powered by Agile’s rapid prototyping and AI’s predictive analytics, EagleEye boosts military precision and offers potential for training, medical augmented reality (AR), and other applications.
MSN’s recognition of this work underscores Graffius’ role in illuminating the intersections of technology, Agile practices, and defense innovation.

Context of the MSN Article
Authored by William Harrison, MSN’s article examines how courageous leadership and adaptable methodologies are essential to overcoming bureaucratic inertia in the defense sector. It highlights Agile practices as critical enablers of rapid iteration and responsiveness. These are key ingredients in the development of high-tech systems like XR platforms.
In this context, the EagleEye project shines as a powerful example of innovation in action. By integrating advanced optics, AI-driven data fusion, and rugged design, EagleEye embodies Graffius’ research on how gaming, AI, and Agile redefine military effectiveness. Notably, MSN cited scottgraffius.com in the article, further affirming the relevance and impact of Graffius’ thought leadership. Excerpts from the MSN article are shown below.

The bibliography section of this article includes links to the MSN article and Graffius' article.

Significance of the Recognition
This milestone reflects Scott M. Graffius’ standing as a thought leader at the intersection of technology and defense. MSN’s global platform amplifies his insights, reaching far beyond niche circles and validating the timeliness of his EagleEye analysis.
By distilling complex intersections—XR, AI, and Agile—into actionable insights, Graffius demonstrates how cross-industry collaboration can push boundaries in high-stakes environments. This recognition not only elevates his visibility but also opens doors for future opportunities, from industry partnerships to speaking engagements, where his expertise can inform the next wave of innovation.

Conclusion
Readers can explore Graffius’ original article, “Meta and Anduril’s EagleEye and the Future of XR: How Gaming, AI, and Agile Are Transforming Defense” (a link is in the bibliography section of this article), for a deeper dive into the project’s innovations and implications.
Scott M. Graffius shares insights and strategies on advanced technology, AI, Agile project management, gaming, and teamwork tradecraft via talks and workshops. He’s spoken at 95 conferences and other events across 25 countries. Book him for your event by completing a speaker engagement request form or emailing him today.

About MSN
MSN is a major web portal and online news aggregator owned by Microsoft. It offers a wide range of content, including news, weather, sports, finance, technology, entertainment, lifestyle, and more. It operates in dozens of countries and languages, providing localized versions of the portal worldwide. According to recent estimates, MSN receives over 1.4 billion visits per month worldwide, with tens of millions of users accessing it daily. That places it among the top online media destinations. Its audience spans a broad demographic. Because it aggregates content from many respected publishers and balances breadth (covering many topics) with platform reach, being featured in MSN brings visibility to a very large and diverse audience. Visit https://www.msn.com/ to learn more.

Bibliography
This is the select bibliography. It lists the two publications referenced in this article.
Graffius, Scott M. (2025, June 2). Meta and Anduril’s EagleEye and the Future of XR: How Gaming, AI, and Agile Are Transforming Defense. Available at: https://scottgraffius.com/blog/files/meta-and-anduril-eagleeye-and-the-future-of-xr-how-gaming-ai-and-agile-are-transforming-defense.html.
Harrison, William (2025, June 5). Why True Innovation in Defense Demands Leaders Who Shoulder Risk and Unfreeze the Middle. MSN. Available at: https://www.msn.com/en-us/news/technology/why-true-innovation-in-defense-demands-leaders-who-shoulder-risk-and-unfreeze-the-middle/ar-AA1G8Rht.

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About Scott M. Graffius

Scott M. Graffius is a globally recognized technology leader who drives innovation in AI, Agile, and Project Management/PMO leadership.
He’s a practitioner, researcher, thought leader, award-winning author, and keynote speaker who’s taken the stage at 95 conferences and other events across 25 countries.
He’s delivered over $2.3 billion in value for Fortune 500 companies and other leaders in technology, entertainment, financial services, healthcare, and beyond.
Businesses, professional associations, government agencies, and universities use Graffius and feature his work. Examples include Adobe, Bayer, Boston University, Ford, Gartner, Harvard Medical School, IEEE, Johns Hopkins University, Microsoft, MSN, National Academy of Sciences, Oracle, Pinterest Inc., Project Management Institute, UC San Diego, Verizon, Yale University, and others.
The following sections provide additional information on his experience, contributions, and influence.
Experience
Graffius heads the professional services firm Exceptional PPM and PMO Solutions, along with its subsidiary Exceptional Agility. These consultancies offer strategic and tactical advisory, training, embedded expertise, and consulting services to the public, private, and government sectors. They help organizations enhance their capabilities and results in agile, project management, program management, portfolio management, and PMO leadership, supporting innovation and driving competitive advantage. The consultancies confidently back services with a Delighted Client Guarantee™.
Graffius is a former VP of project management with a publicly traded provider of diverse consumer products and services over the Internet. Before that, he ran and supervised the delivery of projects and programs in public and private organizations with businesses ranging from e-commerce to advanced technology products and services, retail, manufacturing, entertainment, and more.
He has experience with consumer, business, reseller, government, and international markets.
Award-Winning Author
Graffius has authored three books.
- Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions, his first book, earned 17 awards.
- Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change, his second book, was named one of the best Scrum books of all time by BookAuthority.
- Agile Protocol: The Transformation Ultimatum, his third book and his first work of fiction, was released in April 2025. The book trailer is on YouTube.
International Public Speaker
Organizations worldwide engage Graffius to present on tech (including AI), Agile, project management, program management, portfolio management, and PMO leadership. He crafts and delivers unique and compelling talks and workshops. Graffius has conducted 95 sessions across 25 countries. Select examples of events include Agile Trends Gov, BSides (Newcastle Upon Tyne), Conf42 Quantum Computing, DevDays Europe, DevOps Institute, DevOpsDays (Geneva), Frug’Agile, IEEE, Microsoft, Scottish Summit, Scrum Alliance RSG (Nepal), Techstars, and W Love Games International Video Game Development Conference (Helsinki), and more.
With an average rating of 4.81 (on a scale of 1-5), sessions are highly valued.
The speaker engagement request form is here.
Thought Leadership and Influence
Prominent businesses, professional associations, government agencies, and universities have showcased Graffius and his contributions—spanning his books, talks, workshops, and beyond. Select examples include:
- Adobe,
- American Management Association,
- Amsterdam Public Health Research Institute,
- Bayer,
- BMC Software,
- Boston University,
- Broadcom,
- Cisco,
- Coburg University of Applied Sciences and Arts - Germany,
- Computer Weekly,
- Constructor University - Germany,
- Data Governance Success,
- Deimos Aerospace,
- DevOps Institute,
- Dropbox,
- EU's European Commission,
- Ford Motor Company,
- Gartner,
- GoDaddy,
- Harvard Medical School,
- Hasso Plattner Institute - Germany,
- IEEE,
- Innovation Project Management,
- Johns Hopkins University,
- Journal of Neurosurgery,
- Lam Research (Semiconductors),
- Leadership Worthy,
- Life Sciences Trainers and Educators Network,
- London South Bank University,
- Microsoft,
- MSN,
- NASSCOM,
- National Academy of Sciences,
- New Zealand Government,
- Oracle,
- Pinterest Inc.,
- Project Management Institute,
- Mary Raum (Professor of National Security Affairs, United States Naval War College),
- SANS Institute,
- SBG Neumark - Germany,
- Singapore Institute of Technology,
- Torrens University - Australia,
- TBS Switzerland,
- Tufts University,
- UC San Diego,
- UK Sports Institute,
- University of Galway - Ireland,
- US Department of Energy,
- US National Park Service,
- US Soccer,
- US Tennis Association,
- Verizon,
- Wrike,
- Yale University,
- and many others.
Graffius has played a key role in the Project Management Institute (PMI) in developing professional standards. He was a member of multiple teams that authored, reviewed, and produced:
- Practice Standard for Work Breakdown Structures—Second Edition.
- A Guide to the Project Management Body of Knowledge—Sixth Edition.
- The Standard for Program Management—Fourth Edition.
- The Practice Standard for Project Estimating—Second Edition.
Additional details are here.
He was also a subject matter expert reviewer of content for the PMI’s Congress. Beyond the PMI, Graffius also served as a member of the review team for two of the Scrum Alliance’s Global Scrum Gatherings.
Acclaimed Authority on Teamwork Tradecraft

Graffius is a renowned authority on teamwork tradecraft. Informed by the research of Bruce W. Tuckman and Mary Ann C. Jensen, over 100 subsequent studies, and Graffius' first-hand professional experience with, and analysis of, team leadership and performance, Graffius created his 'Phases of Team Development' as a unique perspective and visual conveying the five phases of team development. First introduced in 2008 and periodically updated, his work provides a diagnostic and strategic guide for navigating team dynamics. It provides actionable insights for leaders across industries to develop high-performance teams. Its adoption by esteemed organizations such as Yale University, IEEE, Cisco, Microsoft, Ford, Oracle, Broadcom, the U.S. National Park Service, and the Journal of Neurosurgery, among others, highlights its utility and value, solidifying its status as an indispensable resource for elevating team performance and driving organizational excellence.
The 2025 edition of Graffius' "Phases of Team Development" intellectual property is here.
Expert on Temporal Dynamics on Social Media Platforms

Graffius is also an authority on temporal dynamics on social media platforms. His 'Lifespan (Half-Life) of Social Media Posts' research—first published in 2018 and updated annually—delivers a precise quantitative analysis of post longevity across digital platforms, utilizing advanced statistical techniques to determine mean half-life with precision. It establishes a solid empirical base, effectively highlighting the ephemeral nature of content within social media ecosystems. Referenced and applied by leading entities such as the Center for Direct Marketing, Fast Company, GoDaddy, Pinterest Inc., and PNAS, among others, his research exemplifies methodological rigor and sustained significance in the field of digital informatics.
The 2025 edition of Graffius "Lifespan (Half-Life) of Social Media Posts" research is here.
Education and Professional Certifications
Graffius has a bachelor’s degree in psychology with a focus in Human Factors. He holds eight professional certifications:
- Certified SAFe 6 Agilist (SA),
- Certified Scrum Professional - ScrumMaster (CSP-SM),
- Certified Scrum Professional - Product Owner (CSP-PO),
- Certified ScrumMaster (CSM),
- Certified Scrum Product Owner (CSPO),
- Project Management Professional (PMP),
- Lean Six Sigma Green Belt (LSSGB), and
- IT Service Management Foundation (ITIL).
He is an active member of the Scrum Alliance, the Project Management Institute (PMI), and the Institute of Electrical and Electronics Engineers (IEEE).
Advancing AI, Agile, and Project/PMO Management
Scott M. Graffius continues to advance the fields of AI, Agile, and Project/PMO Management through his leadership, research, writing, and real-world impact. Businesses and other organizations leverage Graffius’ insights to drive their success.

Check out Scott’s books:
- Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions — Deliver Products in Short Cycles with Rapid Adaptation to Change, Fast Time-to-Market, and Continuous Improvement
- Agile Transformation: A Brief Story of How an Entertainment Company Developed New Capabilities and Unlocked Business Agility to Thrive in an Era of Rapid Change
- Agile Protocol: The Transformation Ultimatum
Follow and connect with Scott on social media:















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How to Cite This Article
Graffius, Scott M. (2025, September 12). Scott M. Graffius’ Insights on AI, Agile, Gaming, XR, and Defense Transformation Cited by MSN in Their Coverage of Innovation and Leadership in the Sector. Available at: https://scottgraffius.com/blog/files/msn-cites-scott-m-graffius-insights-on-ai.html.
Digital Object Identifier (DOI)
DOI: (coming soon)
Content Acknowledgements
This article refers to two publications:
- MSN's "Why True Innovation in Defense Demands Leaders Who Shoulder Risk and Unfreeze the Middle" article is available at: https://www.msn.com/en-us/news/technology/why-true-innovation-in-defense-demands-leaders-who-shoulder-risk-and-unfreeze-the-middle/ar-AA1G8Rht.
- Scott M. Graffius' "Meta and Anduril’s EagleEye and the Future of XR: How Gaming, AI, and Agile Are Transforming Defense" article is available at: https://www.scottgraffius.com/blog/files/meta-and-anduril-eagleeye-and-the-future-of-xr-how-gaming-ai-and-agile-are-transforming-defense.html.
Names, marks, and content are the property of their respective owners.
MSN name and logo are trademarks of Microsoft. Content on MSN is the property of Microsoft or its content providers.
This article uses limited excerpts from the MSN article, attributed and used under fair use for news reporting and analysis.


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Post-Publication Notes
If there are any supplements or updates to this article after the date of publication, they will appear here.


Copyright
Copyright © Scott M. Graffius. All rights reserved.
Content on this site—including text, images, videos, and data—may not be used for training or input into any artificial intelligence, machine learning, or automatized learning systems, or published, broadcast, rewritten, or redistributed without the express written permission of Scott M. Graffius.
